All of our equipment is delivered by Royal Mail, but there are a small number of scenarios where the engineer may bring your equipment on your installation date. For more information about your delivery, take a look at our frequently asked questions below.
Your new TalkTalk equipment will be delivered by Royal Mail and we'll ensure it arrives before your activation date. Royal Mail deliver Monday through Saturday between 08:00 - 18:00 (excluding bank holidays). Your activation date will never be on a bank holiday.
Once we're ready to dispatch your equipment, we'll drop you a confirmation email with your tracking reference in it. You can track your order in My Account on the Order Summary page (sign up now if you haven't already), or through Royal Mail's parcel tracking page by entering the parcel reference number from your dispatch confirmation email.
You can amend your delivery preferences with Royal Mail right up to the point of delivery. Just enter your parcel reference number to see which options are available to you.
Our routers are designed to fit through most letterboxes, so you don't have to worry about being in to receive the delivery if you're busy. If it doesn't fit (or you've ordered extra equipment such as our new TalkTalk TV box) then the driver will leave a card so you can arrange to have it redelivered. Royal Mail has a range of redelivery options, and you'll be able to see which are available to you on their website by entering your tracking ID or the reference number on your calling card.
If your parcel hasn't arrived, check your tracking information, it's possible that the delivery has been attempted and may need scheduling for redelivery. If you're not able to track the package on the Royal Mail website, please get in touch and we'll arrange a redelivery as quickly as possible.
Your equipment is delivered by Royal Mail, normally a few days before your agreed install date. We'll let you know when your equipment has been shipped and you can track it via the app.
Update - we're just making a few tweaks to bring this feature to you, so in the meantime you'll be able to track your equipment here
App shortcut
On your mobile phone select the below link
to chat with us about your delivery.
Most of our equipment is delivered by Royal Mail, and can arrive any time up to the day your services are due to go live. Royal Mail deliver Monday through Saturday between 8am and 6pm, excluding bank holidays.
Once your order has been processed and we've sent it, you can track your equipment delivery on the home tab of our app. You may also track your order through Royal Mail's parcel tracking page using the parcel reference number .
You can amend your delivery preferences with Royal Mail right up to the point of delivery. Just enter your parcel reference number to see which options are available to you.
If you miss the delivery, the driver will leave a calling card detailing what you need to do next. Royal Mail has a range of redelivery options, and you'll be able to see which are available to you on their website by entering the parcel tracking number .
If your parcel hasn't arrived by the time your services are live, please get in touch and we'll arrange a redelivery as quickly as possible.
Need to speak to someone?
Let us know if you're still looking for help with your query.
We appreciate your feedback, why not take a moment to review our service by
completing a Trustpilot survey.
Sorry this article didn't help...
You can chat with us seven days a week. Alternatively, check out Contacting TalkTalk for other ways to talk to us.
Still need help?
We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Why not manage your account or get help with your services online using one of the below options