All of our equipment is delivered by Yodel, but there are a small number of scenarios where the engineer may bring your equipment on your installation date. For more information about your delivery, take a look at our frequently asked questions below.
Your new TalkTalk equipment will be delivered by Yodel and we'll ensure it arrives before your activation date. Yodel deliver Monday through Friday between 08:00 - 18:00 (excluding bank holidays). Your activation date will never be on a bank holiday.
For UFO orders, the engineer will bring everything on your installation day, including your router.
Once we're ready to dispatch your equipment, we'll drop you a confirmation email with your tracking reference in it. You can track your order in My Account on the Order Summary page (sign up now if you haven't already), or through Yodel's parcel tracking page by entering the parcel reference number from your dispatch confirmation email.
You can amend your delivery preferences with Yodel right up to the point of delivery. Just enter your parcel reference number to see which options are available to you.
Our routers are designed to fit through most letterboxes, so you don't have to worry about being in to receive the delivery if you're busy. If it doesn't fit (or you've ordered extra equipment such as our new TalkTalk TV box) then the driver will leave a card so you can arrange to have it redelivered. Yodel has a range of redelivery options, and you'll be able to see which are available to you on their website by entering your tracking ID or the reference number on your calling card.
If your parcel hasn't arrived, check your tracking information, it's possible that the delivery has been attempted and may need scheduling for redelivery. If you're not able to track the package on the Yodel website, please get in touch and we'll arrange a redelivery as quickly as possible.
Let us know if you're still looking for help with your query.
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