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About your delivery

All of our equipment is delivered by Yodel, but in some cases your engineer will bring your kit with them on your installation day. For more information about your delivery, take a look at our frequently asked questions below.

Your equipment can arrive any time up to the day your services are due to go live. Yodel deliver Monday through Friday between 8am and 6pm, excluding bank holidays.

We'll send your router via Yodel if you're a new customer.

For UFO orders, the engineer will bring everything on your installation day, including your router.


You can track your order in My Account or through Yodel's parcel tracking page. Simply enter the parcel reference number in your dispatch confirmation email.


You can amend your delivery preferences with Yodel right up to the point of delivery. Just enter your parcel reference number to see which options are available to you.


Our routers are designed to fit through most letterboxes. If it doesn't fit through yours or you've ordered extra kit, your driver will leave a calling card detailing what you need to do next. Yodel has a range of redelivery options and you'll be able to see which are available to you on their website by entering your tracking ID or the reference number on your calling card.


If your parcel hasn't arrived by the time your services are live, please get in touch and we'll arrange a redelivery as quickly as possible. 



Still need help?

We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Why not manage your account or get help with your services online using one of the below options

My Account

View your bills & keep tabs on your usage.

Service ​Centre

New: See how your connection is performing.


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