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About your new line installation

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If you don't have a suitable phone line, we'll arrange for an engineer to install one for you when you place your order with us. If you can't remember the date we gave you, don't worry, you can find all the details about your plan and activation date in your welcome pack.

Here are some things to remember before your installation day:

  • If you don't own your home, it's important that you check with your landlord or freeholder to make sure we're OK to go ahead with any work.
  • Somebody will need to be at home for your appointment. This doesn't have to be the account holder, it can be any nominated person aged 18 or over.
  • Your new TalkTalk router will arrive in time for your appointment and the engineer will set this up for you.

For more details about your line installation day, take a look at our frequently asked questions.

Your engineer can arrive at any time within your agreed time slot. Remember, someone will need to be at home to let them in.

If we're connecting your new line from a telegraph pole, the engineer may need to attach their ladder to your house for safety reasons. This involves a small amount of drilling, but don't worry, the engineer will seal any holes before they leave. You can discuss other options with your engineer on the day if you'd rather they didn't do this, but this may delay your installation.

Once your line is installed, the engineer will set up your router and test it to make sure everything's working.

Ordered fibre or TalkTalk TV?

  • If you've ordered fibre broadband, it will be installed at the same time as your new line.
  • If you ordered TalkTalk TV as part of your package, it will be installed separately on a different day. 


You can keep track of every aspect of your order in My Account:

  • Check which products and services you've ordered
  • Update your personal details
  • Track your router delivery
  • Check or rearrange your engineer appointment
  • See an estimate of your first bill

Need to reschedule or cancel your engineer appointment? No problem, just let us know as soon as possible.


You'll be charged our standard setup fee which covers connecting your line to our network and arranging an engineer visit if necessary.


Plan Setup type Price
Fast broadband New or existing line setup Up to £60.00
Fibre 35 New or existing line setup Up to £60.00
Fibre 65 New or existing line setup Up to £60.00
Upgrading to Fibre Upgrade setup Up to £60.00
Fibre 150 Installation Up to £60.00
Fibre 250 Installation Up to £60.00
Fibre 150 Data Only Installation Up to £60.00
Fibre 500 Data Only Installation Up to £60.00
Ultra Fibre Optic New or existing line setup Up to £60.00


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