If you don't have a suitable phone line, we'll arrange for an engineer to install one for you when you place your order with us. All the details about your plan and activation date can be found in your welcome pack. Here are some things to remember before your installation day:
- If you don't own your home, it's important that you check with your landlord or freeholder to make sure we're OK to proceed with any work.
- Somebody will need to be at home for your appointment. This doesn't have to be the account holder, it can be any nominated person aged 18 or over.
- Your new TalkTalk router will arrive in time for your appointment, and the engineer will set this up for you on the day.
For more details about your line installation day, take a look at our frequently asked questions.
Your engineer can arrive at any time within your agreed time slot, and someone will need to be at home to let them in.
If we're connecting your new line from a telegraph pole, the engineer may need to attach their ladder to your house for safety reasons. This involves a small amount of drilling, but don't worry, the engineer will seal any holes before they leave. You can discuss other options with your engineer on the day if you'd rather they didn't do this, but this may delay your installation.
Once your line is installed, the engineer will set up your router and test it to make sure everything's working.
Ordered fibre or TalkTalk TV?
- If you've ordered fibre broadband, it will be installed at the same time as your new line.
- If you ordered TalkTalk TV as part of your package, it will be installed separately on a different day.
During your first 10 days we will be tweaking your speed to give you the best service, this means you may see different speeds and occasional drops while we stabilise your connection There is no need to call us to report this. For more information, check out our article, Your first 10 days of broadband.
The easiest way to manage your TalkTalk account as well as all aspects of your installation is via the My Account section of our website. Once you've logged in, you'll be able to:
- Check which products and services you've ordered
- Update your personal details
- Track your router delivery
- Check or rearrange your engineer appointment
- See an estimate of your first bill
Need to reschedule or cancel your engineer appointment? No problem — you can quickly and easily reschedule your appointment in My Account.
- Login to My Account
- Once you're logged in, select View Order Progress on the main dashboard page
- On your Order tracker timeline under Appointment Summary, select Change Appointment (If you cannot see this, then please contact us to reschedule the appointment)
- Choose a new date and time that suits you
The cut off time for cancelling or rearranging your appointment is 12 p.m. the day before your appointment. If you have a Monday booking, you'll need to amend it by 12 p.m. on the Saturday before your appointment.
If you amend your booking after 12 p.m. the day before your visit (or Saturday for a Monday booking) you will be subject to a missed appointment charge of £40.
To set up a new line you'll be charged our standard setup fee, which covers connecting your line to our network and arranging an engineer visit if necessary.
| Plan | Setup type | Price |
|---|---|---|
| Fast broadband | New or existing line setup | Up to £60.00 |
| Fibre 35 | New or existing line setup | Up to £60.00 |
| Fibre 65 | New or existing line setup | Up to £60.00 |
| Upgrading to Fibre | Upgrade setup | Up to £60.00 |
| Fibre 150 | Installation | Up to £60.00 |
| Fibre 250 | Installation | Up to £60.00 |
| Fibre 150 Data Only | Installation | Up to £60.00 |
| Fibre 500 Data Only | Installation | Up to £60.00 |
| Ultra Fibre Optic | New or existing line setup | Up to £60.00 |
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