If you don't have a suitable phone line, we'll arrange for an engineer to install one for you when you place your order with us. If you can't remember the date we gave you, don't worry, you can find all the details about your plan and activation date in your welcome pack.
Here are some things to remember before your installation day:
For more details about your line installation day, take a look at our frequently asked questions.
Your engineer can arrive at any time within your agreed time slot. Remember, someone will need to be at home to let them in.
If we're connecting your new line from a telegraph pole, the engineer may need to attach their ladder to your house for safety reasons. This involves a small amount of drilling, but don't worry, the engineer will seal any holes before they leave. You can discuss other options with your engineer on the day if you'd rather they didn't do this, but this may delay your installation.
Once your line is installed, the engineer will set up your router and test it to make sure everything's working.
Ordered fibre or TalkTalk TV?
You can keep track of every aspect of your order in My Account:
Need to reschedule or cancel your engineer appointment? No problem, just let us know as soon as possible.
You'll be charged our standard setup fee which covers connecting your line to our network and arranging an engineer visit if necessary.
|Fast broadband||New or existing line setup||Up to £60.00|
|Fibre 35||New or existing line setup||Up to £60.00|
|Fibre 65||New or existing line setup||Up to £60.00|
|Upgrading to Fibre||Upgrade setup||Up to £60.00|
|Fibre 150||Installation||Up to £60.00|
|Fibre 250||Installation||Up to £60.00|
|Fibre 150 Data Only||Installation||Up to £60.00|
|Fibre 500 Data Only||Installation||Up to £60.00|
|Ultra Fibre Optic||New or existing line setup||Up to £60.00|
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