We're sorry you're thinking of leaving us. Of course, we don't want you to go, but whatever your reason for leaving we've made it really simple.
If you're leaving us to join one of our O2 offers or another provider, we’ll sort out your final bill and help you through the cancellation process.
You have three options when cancelling your TalkTalk Mobile account:
Follow our simple guides below to make sure you follow the correct option:
If you want to transfer your mobile number to a new provider you'll need a Porting Authorisation Code (PAC) from us. You give the PAC to your new provider which allows the easy transfer of your mobile number. It also cancels your contract with us at the same time.
If you're joining a new provider with a new number and want to cancel your existing one, you'll need a STAC (Service Termination Authorisation Code) from us. You give the STAC to your new provider which instructs us to disconnect your mobile service. This means you'll only be paying for one mobile service with a maximum of one day overlap of line rental.
Only request a STAC if you're moving to a new provider and want to take a new number. Your current TalkTalk Mobile number will be disconnected if you give a STAC to a new provider.
You can easily generate a PAC or STAC in My Account. Log in and follow the onscreen instructions.
Call 0345 172 0044 Free from your TalkTalk phone and ask for a PAC or STAC code for your mobile account. Calls from non-TalkTalk lines are charged at 3ppm plus your phone company's access charge.
To request a PAC, send the word PAC to 65075
To request a STAC, send the word STAC to 75075
To request switching information, send the word INFO to 85075
If you decide to leave us and you don't want to keep your mobile number, please call us on the number below and we'll be happy to discuss all your options.
Your agreement will end 30 days after you tell us you want it to finish. If you’re still within contract there may be a charge to leave us early. We can talk about it when you call.
0345 172 0044
Free from your TalkTalk phone. Calls from non-TalkTalk lines charged at 3ppm plus your phone company's access charge. This number is also accessible by Text Relay.
Our experts are here to help, select one of the following contact options:
View your bills, keep tabs on your usage and message our team.
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08:00 - 22:00
To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.
- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature
TalkTalk Correspondence Dept
PO Box 675
All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.
Call us for free on: 0345 172 0088
Make sure you have your account details to hand when you call.
Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088