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Cancel your TalkTalk Mobile service

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We're sorry you're thinking of leaving us. Of course, we don't want you to go, but whatever your reason for leaving we've made it really simple.

If you're leaving us to join one of our O2 offers or another provider, we’ll sort out your final bill and help you through the cancellation process.

You have three options when cancelling your TalkTalk Mobile account:

  1. Transfer your number to a new provider - PAC
  2. Take a new number with a new provider - STAC
  3. Close your account and disconnect your number

Follow our simple guides below to make sure you follow the correct option:

If you want to transfer your mobile number to a new provider you'll need a Porting Authorisation Code (PAC) from us. You give the PAC to your new provider which allows the easy transfer of your mobile number. It also cancels your contract with us at the same time.

Please note:

  • A PAC is only valid for 30 days. If you don't give it to a new provider within that time you’ll need to request a new one
  • You’ll still be a TalkTalk Mobile customer until your number has been transferred over to your new provider. Once the transfer is complete your account with us will be closed and your final bill produced. This will include any charges for usage outside of your free plan. Any subsequent bills will confirm any remaining credits or balance owed
  • Your new provider will tell you what day the number transfer is due to take place. It’s usually no more than 48 hours after you’ve given them your PAC
  • If you’re still within contract there may be a charge to leave us early

If you're joining a new provider with a new number and want to cancel your existing one, you'll need a STAC (Service Termination Authorisation Code) from us. You give the STAC to your new provider which instructs us to disconnect your mobile service. This means you'll only be paying for one mobile service with a maximum of one day overlap of line rental.

Please note:

  • A STAC is only valid for 30 days. If you don't give it to a new provider within that time you’ll need to request a new one
  • You'll continue to be billed until your disconnection date, at which point we will issue a final bill. This will include any charges for usage outside of your free plan. Any subsequent bills will confirm any remaining credits or balance owed.
  • If you’re still within contract there may be a charge to leave us early.

 

Only request a STAC if you're moving to a new provider and want to take a new number. Your current TalkTalk Mobile number will be disconnected if you give a STAC to a new provider.

 

Online in My Account

You can easily generate a PAC or STAC in My Account. Log in and follow the onscreen instructions.

Call us

Call 0345 172 0044 Free from your TalkTalk phone and ask for a PAC or STAC code for your mobile account. Calls from non-TalkTalk lines are charged at 3ppm plus your phone company's access charge. 

Via SMS

To request a PAC, send the word PAC to 65075
To request a STAC, send the word STAC to 75075
To request switching information, send the word INFO to 85075

If you decide to leave us and you don't want to keep your mobile number, please call us on the number below and we'll be happy to discuss all your options.

Your agreement will end 30 days after you tell us you want it to finish. If you’re still within contract there may be a charge to leave us early. We can talk about it when you call.

Call us on

0345 172 0044

Free from your TalkTalk phone. Calls from non-TalkTalk lines charged at 3ppm plus your phone company's access charge. This number is also accessible by Text Relay.

 

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- Your full name
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TalkTalk Correspondence Dept
PO Box 675
Salford
M5 0NL

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Call us for free on: 0345 172 0088

Make sure you have your account details to hand when you call.

Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088