We're sorry you're thinking of leaving us. Of course, we don't want you to go, but whatever your reason for leaving we've made it really simple.
If you're leaving us to join one of our O2 offers or another provider, we’ll sort out your final bill and help you through the cancellation process.
You have three options when cancelling your TalkTalk Mobile account:
Follow our simple guides below to make sure you follow the correct option:
If you want to transfer your mobile number to a new provider you'll need a Porting Authorisation Code (PAC) from us. You give the PAC to your new provider which allows the easy transfer of your mobile number. It also cancels your contract with us at the same time.
If you're joining a new provider with a new number and want to cancel your existing one, you'll need a STAC (Service Termination Authorisation Code) from us. You give the STAC to your new provider which instructs us to disconnect your mobile service. This means you'll only be paying for one mobile service with a maximum of one day overlap of line rental.
Only request a STAC if you're moving to a new provider and want to take a new number. Your current TalkTalk Mobile number will be disconnected if you give a STAC to a new provider.
You can easily generate a PAC or STAC in My Account. Log in and follow the onscreen instructions.
To request a PAC, send the word PAC to 65075
To request a STAC, send the word STAC to 75075
To request switching information, send the word INFO to 85075
Please contact us if you decide to leave us and you don't want to keep your mobile number. Your agreement will end 30 days after you tell us you want it to cancel. If you’re still within contract there may be a charge to leave us early.
We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Why not manage your account or get help with your services online using one of the below options
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