Change your account details

[#1]

If you've recently changed your name or you want to change the owner of your TalkTalk account, you can simply request the form in My Account. More information about what's required below.

TalkTalk PLUS Customer? Get support and chat with us in the PLUS app. Download the app to contact us or manage your account.

Changing the owner of an account

To change the owner of your account, both the current account holder and the new account holder will need to complete a Change of Ownership form, this can be requested in My Account. Please get in touch below if you have any issues doing this online.

The new account holder must be 18 or older and only the new account holder needs to complete a Direct Debit mandate with their bank details.

You can fill the forms digitally or email us clear photos of the forms and mandate to: HereToHelp@talktalkplc.com. Alternatively, you can post to :

TalkTalk
PO BOX 675
Salford
M5 0NL

Legally changed your name

If you've legally changed your name, you'll need to download a change of name form in My Account. Please get in touch below if you have any issues doing this online.

Please note that the change of name form is only to change the name of the existing account holder. If you've noticed a mistake in the name on your account, e.g. a spelling error, please contact us and we'll amend this for you.

We require you to send us ID with the form. Including a proof of name change. Other acceptable Proof of ID includes:

• Statutory Declaration - Change of Name
• 2 Bank statements for the same account, showing the change of name
• 2 Council Tax statements for the same account, showing the change in name
• Marriage Certificate
• Decree Absolute
• Deed Poll Confirmation

Please only send copies of your original documents because these will not be returned.