Your sync speed, also known as your line speed, is the maximum speed at which your router can connect to the internet. It's determined by how far away you are from the local telephone exchange and can change each time you reboot your router.
Your sync speed will always be higher than your actual (throughput) broadband speed. If you want to check your throughput speed, head over to our speed checker.
These instructions are only for customers with TalkTalk routers. If have an Openreach modem or your router isn’t from TalkTalk, please check your manual or the manufacturer’s support site for more details.
*Current speed for the Wi-Fi Hub will not be visible for Faster 150 Fibre or UFO customers.
Our experts are here to help, select one of the following contact options:
View your bills, keep tabs on your usage and message our team.
New: See how your connection is performing.
To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.
- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature
TalkTalk Correspondence Dept
PO Box 675
All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.
Call us for free on: 0345 172 0088
Make sure you have your account details to hand when you call.
Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088