NEED SOME HELP?

We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Email settings - IMAP & POP3

Version History
Last update:
Tuesday
Updated by:

Setting up your email client for the first time can seem a little complicated, but once you know the basics, you can get yourself up and running in no time.

 

Our Recommendation 

You have two options when setting up your email account on a device and our suggestion is to use IMAP, this is a good idea if you use lots of devices to access your emails and if for any reason, you have an issue with your client/device you'll still be able to access your emails using TalkTalk Mail. We've made it easy for you so no matter which email domain you have you should use TalkTalk settings below, we recommend to use TLSv1.2:

 

Account Type  IMAP (recommended)  POP3 
Log in /Username email address email address 
Incoming mail server mail.talktalk.net mail.talktalk.net
Incoming Port 993 995
Incoming TLS Yes Yes
Outgoing mail server smtp.talktalk.net smtp.talktalk.net
Outgoing Port 587 587
Outgoing STARTTLS Yes Yes
Outgoing Authentication Yes Yes

 


When you configure the (Incoming) Authentication in Advanced Settings: select “Password” or “Normal password” (make sure you do not use “MD5” or “Encrypted password”). If you use Outlook, please make sure the “Secure Password Authentication (SPA)” checkbox is not ticked in your account settings as we do not support SPA. Outbound Authentication can be optional but we recommend to use SMTP Auth.

 

Already using POP3 

To Switch your settings from POP3 to IMAP, the below steps should help you make the move. 

  1. Back up your mailbox - It's really important that you create a backup of your mailbox, changing your settings from POP3 to IMAP can cause your emails to be deleted, you should always save a copy of your existing mailbox to avoid losing anything.
  2. Delete your POP account on every device
  3. Add IMAP using the settings above

 

Mobile settings

Want to know how to set up your email on an iPhone or an Android phone? See Setting up TalkTalk email on iPhone and Setting up TalkTalk email on an Android device

 

 

Still need help?

We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Why not manage your account or get help with your services online using one of the below options

My Account

View your bills & keep tabs on your usage.

Service ​Centre

New: See how your connection is performing.

Community

Here 24/7, 365 days a year, why not post your question?