Email settings to access TalkTalk emails

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There are two ways you can access your TalkTalk emails, via webmail which is  located at apps.talktalk.co.uk or via a client/app on your smart device such as a phone or tablet and your computer. You'll need your email address and password to access webmail. If setting up a client/app, you'll also need the following settings.

Before changing your settings, we recommend that you back up your email data files on your device. For more information on how to do this check with your software/app provider's instructions. Our recommendation is to use IMAP rather than POP3 settings, as this will ensure a copy of your emails is retained on our Mail server, as well as on your local device.

Open TalkTalk webmail

This table shows the correct email settings to use when setting up your talktalk email on your device and email client

Setting	Value to use
Incoming Mail Settings
Incoming mail server	mail.talktalk.net
Use SSL (for Apple iOS)	Set to ON (Green)
Security Type (for Android)	SSL/TLS or SSL
Encryption Method (for Windows/Mac Mail	SSL/TLS
Server Port (alldevices if using IMAP)	993
Server Port (all devices if using POP3)	995
Outgoing Mail Settings
Outgoing mail server	smtp.talktalk.net
Use SSL for Apple iOS)	Set to On (Green)
Security Type (for Android)	STARTTLS  or TLS
Encryption Method (for Windows)	STARTTLS
Server Port (all devices)	587

setting up or changing your email on your devices

We've created operating system-specific guides for the most popular brands of devices and mail clients/apps used by our customers. For step-by-step instructions for anything not listed below, refer to your device's original setup guide or ask the community for help who's online 24/7, 365 days a year:

Before changing your settings, we recommend that you back up your email data files on your device. For more information on how to do this check with your software/app provider's instructions. Our recommendation is to use IMAP rather than POP3 settings, as this will ensure a copy of your emails is retained on our Mail server, as well as on your local device.

apple 

Guide to help you set up or check email on an Apple iPhone, iPad or iPod, we recommend updating to the latest software.

iOS setup

android 

Guide to help you set up or check email on an Android phone or tablet, we recommend updating to the latest software.

Android setup

windows mail

Guide to help you set up or check mail on your Windows device, using Outlook or Windows Mail.

Windows mail

mac mail

Guide to help you set up or check  mail on your Apple Mac device. Using the apple mail client, Mac Mail.

Mac Mail

Device not listed above? 

If you can’t find what you’re looking for, why not post a question on our community. Here to help 24/7, 365 days a year.
You never know, the answer, may already be waiting for you.

Ask the Community

MD5 email authentication

We no longer support Legacy MD5 authentication. However, we do have strong measures in place such as SSL/TLS.

Check settings

TalkTalk Email Domains

Here's a list of all the TalkTalk email addresses:

This table shows the different types of email domains that come under the TalkTalk brand

Email Domain
dial.pipex.co.uk	pipex.com
dial.pipex.com	screaming.net
dial.pipex.net	solo.pipex.com
dsl.pipex.co.uk	talktalk.net
dsl.pipex.com	telco4u.net
homecall.co.uk	tinyonline.co.uk
homechoice.co.uk	tinyworld.co.uk
lineone.net	tiscali.co.uk
onetel.com	toucansurf.com
onetel.net	ukgateway.net
onetel.net.uk	worldonline.co.uk
oneteldsl.net

MD5 email authentication

We no longer support Legacy MD5 authentication. However, we do have strong measures in place such as SSL/TLS. We're aware some of our customers have MD5 password encryption set in place - to make sure your email service remains updated, can you please check your settings using the tips below? We have provided the settings you'll need in email settings.

Remember that you can always access your messages using webmail.

For iOS

If you use the “Mail” application on iOS (iPhone/iPad) and have issues retrieving your emails, you need to check that you’re not using an MD5 password encryption in your settings. The MD5 password encryption has been superseded and we no longer support it.

To make sure you’re not using MD5, follow these steps:

1. Open your Settings app
2. Select Accounts & Passwords
3. Select your TalkTalk Mail account in the list of accounts
4. Select your TalkTalk email address
5. Select Advanced
6. Select Authentication
7. Make sure Password is selected (do not use “MD5 Challenge-Response”, “NTLM” or “HTTP MD5 Digest”)
   
   

   If you switch from “MD5” to “Password”, please make sure you use SSL and Server Port 993 for IMAP (or 995 for POP) to maintain the maximum level of security

8. Select Advanced in the top left corner of the screen
9. Select Account in the top left corner of the screen
10. Select Done in the top right corner of the screen

Outlook

If you use the  Outlook application and have issues retrieving your emails, you need to check that you’re not using Secure Password Authentication (SPA) in your settings. SPA has been superseded and we no longer support it.

To make sure you’re not using SPA, follow these steps:

1. In Outlook, access your account settings by going into the File menu and selecting Account Settings
2. Select your TalkTalk Mail account and click on Change
3. Make sure that Require logon using Secure Password Authentication(SPA) checkbox is not ticked
4. Click Next and Finish
   
   If you deactivate “Secure Password Authentication”, please make sure you use SSL/TLS to encrypt your connection and port number 993 for IMAP (or 995 for POP) to maintain the maximum level of security (you can find those settings in More Settings => Advanced).

Thunderbird

If you use the “Thunderbird” application and have issues retrieving your emails, you need to check that you’re not using an “Encrypted password” in your settings. Using “Encrypted password” has been superseded and we no longer support it.

To make sure you’re not using “Encrypted password”, follow these steps:

1. In Thunderbird, go to your TalkTalk Mail account and click on Views settings for this account
2. Select Server Settings, in the list on the left
3. Make sure Normal password is selected as the Authentication method.
   
   

   If you switch from “Encrypted password” to “Normal password”, please make sure you use SSL/TLS as the “Connection security” (together with Port 993 for IMAP or Port 995 for POP) to maintain the maximum level of security.