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Faulty mobile

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Believe it or not, you can fix most faults with your phone or tablet yourself. Before contacting us, try these simple troubleshooting tips.

 

Reboot your phone

Simply turning your phone off and back on again can often put things right. It’s always worth trying first.

Coverage check

If you normally have good reception in your area, your problem could be caused by a fault on our network. You can check for any outages or issues in your area with our coverage checker. You could also ask other TalkTalk Mobile users to see if they’re having similar problems.

Battery check

Make sure your battery is fully charged. If it isn’t, charge it for at least two hours and then try to use your mobile again.

If you’re still having problems with your mobile, please contact us and we'll try to work it out over the phone. We might ask you to take your phone into your nearest Carphone Warehouse store, where they'll arrange for it to be repaired. In some cases, for instance when the phone has been accidentally damaged or it’s out of warranty, there may be a charge, but we’ll let you know before we fix it to make sure you’re happy to pay. It's a good idea to back up your phone before you get it repaired because data can be lost.


Repair journey

The people at Carphone Warehouse will give you a receipt and a job number which you can use to find out how your repair is coming along. 

 

Checking your repair status

The online tracker will give you up to date information on each stage of your repair. You can see an example of the online tracker below.

Example of online status tracker

When it’s time to pick up your phone, please take your repair receipt and a proof of ID with you. 
 

Faulty SIM Troubleshooting

If you think your SIM card may be faulty, follow these simple steps to see if they help:

  1. Remove your SIM card from your phone and clean it with a dry cloth before putting it back in.
  2. Register your handset to a different network by doing a manual network search. You’ll get an error message. As soon as you see it, register back to TalkTalk.
  3. Try your SIM in a different phone if you can. If this fixes the problem, then the fault is probably in the phone, rather than the SIM.

If none of this works, you may need a new SIM. To order one, please contact us.

 

Faulty Tablet Troubleshooting

  1. Reboot your tablet - Some faults can often be resolved by turning your tablet off and back on again. This is always a good thing to try before carrying out further checks.
  2. Battery check - Make sure your battery shows a full charge. If not, charge for at least two hours and then try to use your tablet again.

If you've followed these troubleshooting steps and are still having issues with your tablet, please contact us and we'll try and resolve your issue over the phone.

 

Need to speak to our team?

Our experts are here to help, select one of the following contact options:

To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.

- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature

TalkTalk Correspondence Dept
PO Box 675
Salford
M5 0NL

All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.

Call us for free on: 0345 172 0088

Make sure you have your account details to hand when you call.

Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088