Believe it or not, you can fix most faults with your phone or tablet yourself. Before contacting us, try these simple troubleshooting tips:
If you’re still having problems with your mobile, please contact us and we'll try to work it out over the phone.
If you think your SIM card may be faulty, follow these simple steps to see if they help:
If none of this works, you may need a new SIM. To order one, please contact us.
If you've followed these troubleshooting steps and are still having issues with your tablet, please contact us and we'll try and resolve your issue over the phone.
If you're unable to make or receive calls and texts on your TalkTalk Mobile, please check the following to see if you can resolve the issue:
If you've had a bar applied or removed you may find some services like data and photo messaging stop working. Please reboot your handset to refresh your connection on the network.
For instructions on how to carry out all these checks on your mobile, please check the user guide that came with your phone.
Let us know if you're still looking for help with your query.
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