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Freeview channels have stopped working

If channels such as BBC1 or ITV are unavailable on your TalkTalk TV box, or you're seeing a YVM error code on your Freeview channels, then you may have a problem with your aerial. 

Check all your cables are connected correctly and securely, in particular, your aerial cable both at the wall and also into the back of your TalkTalk TV Box. You must have a TV aerial connected to receive Freeview channels.

 

Use the availability checker to confirm which digital channels are available for your postcode. If the problem channel is not listed then it may not be available in your area. If it's listed, then move on to the next step.

It's also worth bearing in mind that channels are sometimes renamed or moved in the programme guide, so double-check that this isn't what's happened when looking at the listed results.

 

Try restarting your TalkTalk TV Box and router to see if this fixes the problem. Simply switch off the power to both devices, wait 30 seconds and then switch it back on again.

Retune your channels

If you've restarted your box and this still hasn't fixed the issue, try a channel retune.

 

A weak signal could be related to the type of aerial you have. You could try connecting the box to another aerial port in your home to check if that makes a difference. 

  • Internal aerial - in most cases the signal quality may be too weak
  • Communal aerial - you will need to contact your landlord / Housing Association
  • External aerial - you may need to contact an aerial engineer

For more information, please see TalkTalk TV Box signal quality.

 

Have there been any recent changes inside or outside your home? For example have you moved or introduced any electrical appliances or devices or is there any building work going on?

These issues can cause electrical interference with your equipment. Extreme weather such as heavy winds or storms can also affect your signal. Check if your roof aerial has been affected/moved by any recent severe weather. If you have been affected by any of these issues, the BBC's website provides further details on what to do.

 

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