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Home move

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We know you'll be wanting to get online as quickly as possible once you're in your new house, that's why we've made this process really easy. 

To make sure everything's ready for you at your new home, we need a minimum of 14 days notice (the more the better, but no more than 3 months). There's a charge of £60 for moving your services. When you're ready just go to My Account, start a chat on our website, or contact us we will need two pieces of information from you:

Your new address

Your moving date

We know you'll have a lot of questions about moving your services to a new home, like can you keep your phone number? Don't worry we've got you covered, below we've created some FAQ's to make the move as smooth as possible. Simply select from our three options.


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We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Why not manage your account or get help with your services online using one of the below options