We know you'll be wanting to get online as quickly as possible once you're in your new house, that's why we've made this process really easy.
To make sure everything's ready for you at your new home, we need a minimum of 14 days notice (the more the better, but no more than 3 months). There's a charge of £60 for moving your services. When you're ready just go to My Account, start a chat on our website, or contact us we will need two pieces of information from you:
Your new address
Your moving date
We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Why not manage your account or get help with your services online using one of the below options
View & pay your bills & keep tabs on your usage.
New: See how your connection is performing.
Our Community is here 24/7, 365 days a year, why not post a question?