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Home move

We know you'll be wanting to get online as quickly as possible once you're in your new house, that's why we've made this process really easy.  To make sure everything's ready for you at your new home, we need a minimum of 14 days notice (the more the better, but no more than 3 months). There's a charge of £60 for moving your services. When you're ready just go to My Account, start a chat on our website, or contact us we will need two pieces of information from you:

  • Your new address
  • Your moving date



We know you'll have a lot of questions about moving your services to a new home, like can you keep your phone number? Don't worry we've got you covered with out top FAQ's.


Still need help?

We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Why not manage your account or get help with your services online using one of the below options

My Account

View your bills & keep tabs on your usage.

Service ​Centre

New: See how your connection is performing.


Here 24/7, 365 days a year, why not post your question?