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Home move

We know you'll be wanting to get online as quickly as possible once you're in your new house — that's why we've made this process really easy. To make sure everything's ready for you at your new home, we need a minimum of 14 days notice (the more the better, but no more than 3 months). There's a charge of £60 for moving your services, but there are no additional fees if you re-contract with us when you book your home move. When you're ready, just go to My Account, start a chat on our website, or contact us. When you do, we will need two pieces of information from you:

  • Your new address
  • Your moving date



We know you'll have a lot of questions about moving your services to a new home, like can you keep your phone number? Don't worry we've got you covered with out top FAQ's.