We understand how frustrating it is when you sit down after a long day to find that your TV box won’t turn on. This is a very rare occurrence, however, we aim to get you back watching as quickly as possible by using our advice below.
If your TalkTalk TV box won’t turn on, the first thing to do, as obvious as it sounds, is to check the power cables are all connected correctly and that there’s power going to the box. You should also check the power supply by plugging something else into it, like a lamp, to make sure there’s no fault there.
If you’ve checked all of this and tried rebooting the box using the button at the back and it still won’t turn on, you can chat to us below and we’ll arrange for a replacement box to be sent to you.
If you’ve turned your TalkTalk TV box on and it’s got stuck on the “Waking up” screen, the first thing to do is to reboot it using the button at the back of the box. If you’ve rebooted the box and it’s still stuck, the next thing to try is a Maintenance Mode reset.
We appreciate your feedback, why not take a moment to review our service by
completing a Trustpilot survey.
Don't forget you can manage your account, check your services online and even ask any questions in our community