Not being able to use your email can be frustrating, but don’t worry, we've added some tips to help you get back up and running. If you're experiencing issues with an email client such as Outlook, Thunderbird or the email app on your smartphone or tablet it's worth checking that you can still access your mail using webmail.
It's also worth checking that there are no filters or auto forwarding rules in place.
If you can access your email using webmail but not your email client it's possible there is an issue with the settings in the app. Check out email settings for full details. If any further issues with the app then it's best to contact the app provider.
Finding your webmail details is simple; you can find everything in one place in My Account.
You can reset your email password in my account see Managing your email in My Account If you don’t have access to My Account, you can also use our password reset service.
However, do bear in mind that this service will only work if you have a talktalk.net email address and if you've set up password recovery details for your email account.
See our article Forgotten your My Account details
If you can receive your emails in TalkTalk mail but not using a third-party tool such as Outlook then you can check your settings here Email settings - IMAP & POP3
If you've reached your mail quota of '10GB/ 700k emails' then you won't be able to send or receive emails. You can see your total on the left side of the mail pane. Remove old emails to make sure you’ll have enough space to send and receive new emails again. For more information see TalkTalk Mail Storage Quota
You can test your email service here, select the button below, this will open an email window, send a test email and if successful you'll get an auto-reply.
.From the Mail app, click on the “New email“ button on the left
Enter a correct email address in the To field and fill in the fields you need to, add any attachments
Select the Send button at the bottom of the screen
You'll then be redirected back to your inbox
You can see your email has been sent by checking the Sent folder.
If you can send your emails in TalkTalk mail but not using a third-party tool such as Outlook then you can check your settings in our article
Email settings - IMAP & POP3
Make sure you haven't exceeded your mailbox quota, for more information see TalkTalk Mail Storage Quota
If you still have issues check your sent folder, if the problem is with the interface, then you'll need to check your browser version.
You can test your email service here, select the button below, this will open an email window, send a test email and if successful you'll get an auto-reply.
If you're struggling to find a message, you can use the search bar at the top of the page. Messages may be in your folders listed in the folder panel (select the folder view/sidebar icon in the bottom left corner if your folder panel is hidden). Messages in the Trash and Spam folders get deleted automatically after 30 days. Please note that all your messages were kept during the upgrade to the new TalkTalk Mail.
You'll know if your emails are being blocked by the recipient as they'll bounce back into your inbox with a message. This will confirm why your mail can’t be sent.
It's possible that the person you are trying to email has an issue on their end and the problem is not with your service.
There are a few things you can do to work out what may be the issue.
If you get this message, the chances are you're trying to send to a large group of people so we suggest retrying with a smaller group.
If after logging into your TalkTalk Mail you get a blank page, follow these steps
Not having the latest browser version can sometimes cause these issues to happen, to check you have the latest version of your browser select below
Let us know if you're still looking for help with your query.
We appreciate your feedback, why not take a moment to review our service by
completing a Trustpilot survey.
You can chat with us seven days a week. Alternatively, check out Contacting TalkTalk for other ways to talk to us.
We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Why not manage your account or get help with your services online using one of the below options