We're aware of some customers who access their Onetel email using a client (such as Outlook) are having issues, Webmail is not affected. You'll just need to update your settings to include the full email address as the username rather than using an alias. Correct settings can be found at Email settings - IMAP & POP3
We understand that having problems with your TalkTalk Mail can be really frustrating, but don’t worry, we've added some tip's to help you get back up and running.
You can test your email service here, select the button below, this will open an email window, send a test email and if successful you'll get an auto reply.
Finding your webmail details is simple; you can find everything in one place in My Account.
However, do bear in mind that this service will only work if you have a talktalk.net email address and if you've set up password recovery details for your email account.
See our article Forgotten your My Account details
If you can receive your emails in TalkTalk mail but not using a third party tool such as Outlook then you can check your settings here Email settings - IMAP & POP3
If you've reached your mail quota of '10GB' then you won't be able to send or receive emails. You can see your total on the left side of the mail pane. Remove old emails to make sure you’ll have enough space to send and receive new emails again. For more information see TalkTalk Mail Storage Quota
You can see your email has been sent by checking the Sent folder.
If you can send your emails in TalkTalk mail but not using a third party tool such as Outlook then you can check your settings in our article Email settings - IMAP & POP3
Make sure you haven't exceeded your mailbox quota, for more information see TalkTalk Mail Storage Quota
If you still have issues check your sent folder, if the problem is with the interface, then you'll need to check your browser version.
If you're struggling to find a message, you can use the search function at the top left of the page. Messages may be in your folders listed in the folder panel (click on the arrow icon in the bottom left corner if your folder panel is hidden). Messages in the Trash and Spam folders get deleted automatically after 30 days. Please note that all your messages were kept during the upgrade to the new TalkTalk Mail.
You'll know if your emails are being blocked by the recipient as they'll bounce back into your inbox with a message. This will confirm why your mail can’t be sent.
It's possible that the person you are trying to email has an issue on their end and the problem is not with your service.
There are a few things you can do to work out what may be the issue.
If you get this message, the chances are you're trying to send to a large group of people so we suggest retrying with a smaller group.
If you have been recently migrated and you're experiencing either of these issues then see below for a fix;
It might be because since you've been upgraded to the new TalkTalk Mail, you now need to log into your mailbox using your main email address and not an alias (this is a secondary address that you would have set up).
To fix the issue:
Not having the latest browser version can sometimes cause these issues to happen, to check you have the latest version of your browser select below
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