We understand that having problems with your TalkTalk Mail can be really frustrating, but don’t worry, we've added some tip's to help you get back up and running.
You can test your email service here, select the button below, this will open an email window, send a test email and if successful you'll get an auto reply.
If you can’t log into your webmail or access your emails using a client and have recently been migrated then chat to us now.
If you're still experiencing an issue then chat to us now If you've left TalkTalk and can't reset your password using one of the three methods above then you'll lose access to your email address.
If you can receive your emails in TalkTalk mail but not using a third party tool such as Outlook then you can check your settings here Email settings - IMAP & POP3
If you've reached your mail quota of '10GB' then you won't be able to send or receive emails. You can see your total on the left side of the mail pane. Remove old emails to make sure you’ll have enough space to send and receive new emails again. For more information see TalkTalk Mail Storage Quota
You can see your email has been sent by checking the Sent folder.
If you can send your emails in TalkTalk mail but not using a third party tool such as Outlook then you can check your settings in our article Email settings - IMAP & POP3
Make sure you haven't exceeded your mailbox quota, for more information see TalkTalk Mail Storage Quota
If you still have issues check your sent folder, if the problem is with the interface, then you'll need to check your browser version.
If you're struggling to find a message, you can use the search function at the top left of the page. Messages may be in your folders listed in the folder panel (click on the arrow icon in the bottom left corner if your folder panel is hidden). Messages in the Trash and Spam folders get deleted automatically after 30 days. Please note that all your messages were kept during the upgrade to the new TalkTalk Mail.
You'll know if your emails are being blocked by the recipient as they'll bounce back into your inbox with a message. This will confirm why your mail can’t be sent.
It's possible that the person you are trying to email has an issue on their end and the problem is not with your service.
There are a few things you can do to work out what may be the issue.
If you get this message, the chances are you're trying to send to a large group of people so we suggest retrying with a smaller group.
Not having the latest browser version can sometimes cause these issues to happen, to check you have the latest version of your browser select below
Our experts are here to help, select one of the following contact options:
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To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.
- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature
TalkTalk Correspondence Dept
PO Box 675
All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.
Call us for free on: 0345 172 0088
Make sure you have your account details to hand when you call.
Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088