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SuperSafe Boost Overview

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Protect yourself and your family online with our award-winning software developed by Internet security specialist F-Secure. Recently improved, the SuperSafe Boost protects you against Internet threats including viruses, worms, spyware, phishing attacks, hackers and also includes parental controls.

You won't even need to worry about keeping the software up to date. SuperSafe updates itself automatically.

What is the SuperSafe Account?

SuperSafe Account allows you to manage the protection of your devices in one location. You'll have the ability to release your licenses in the Account, as well as invite your family to protect their devices. The SuperSafe Boost gives you the power to protect your devices in a number of ways.

You'll see the number of licenses you have, who they've been issued to and what devices have it.

 

How many licenses am I entitled to?

If you're on our Simply Broadband, Essentials TV, Fast or Faster packages you can protect one of your devices completely free. You can protect up to 8 devices by purchasing the Supersafe Boost in My Account for £2. If you're a Plus TV customer you get a total of 8 Supersafe Boost licenses included in your package

 

 

How do I share my licenses?

  1. Click Add person
  2. Enter the details of the person you'd like to share a license with (First Name, Last Name and Email Address)
  3. Click Send Invitation

The person you've shared a license with will receive an activation email including a link to create an account in order to join your group. Once the person has registered they can protect their devices. Other people who are in the group can view which of their own devices are protected by the SuperSafe Boost.

You as the main account holder can see all devices in the SuperSafe Account.

 

Forgotten your password?

On the login page, you will see Forgot your password? this gives you the opportunity to change your password. 

You can access your SuperSafe Account through My Account, which will direct you to the login page to sign in.
To view your information in your SuperSafe Account simply click Account details, which will show you the information you entered upon registration and the choices you've made in terms of the service notifications.

 

SuperSafe Boost features

 

Protection Device
Windows PC Mac Android iOS
Malware Protection    
Browsing Protection        
Banking Protection        
Privacy Protection        
Parental Control        
Loss & theft protection        

 

Feature Description
Banking Protection
  1. Secures your online connection
  2. Blocks all incoming activities - so your connection cannot be hijacked and your personal details are safe
  3. Automatic start-up every time you go to your banks website on any device, it turns on automatically
  4. Email Scam Protection - this stops you from opening links to unsafe websites (such as fake banking sites) sent as links within emails or SMS' messages

    This is available on Windows PC, Mac, Android, iOS and WP8
Antivirus Virus Cloud-based scanning technology

Automatically scans all files, applications, emails and downloads for up to the minute threat detection. When a new threat is identified, you're the first to be protected.

This is available on PC, Mac and Android

Virus Clean-up tool

Enhanced malware removal means viruses are immediately put into quarantine

This is only available on Windows PC

Anti-theft functionality

Lock and locate your device if lost or stolen

 

This is available on Android and iOS

Firewall

Advanced protection, blocking applications and web pages that show malicious behaviour

This is available for Windows PC and Mac

Network checker

Automatically checks network safety and alerts you if the network is not safe

This is available only on Windows PC

Search

This is a security-enhanced search engine that provides website rating when searching online so you know what's safe and what's not.

Website checker - a safety rating is given to each website so you can avoid unsafe content even before you click.

Automatic filter - filtering out adult content and explicit images for child-friendly searching.

Browser friendly - works easily with Internet Explorer, Google Chrome and Firefox.,/li>

*Not available for mobile users.

Browsing Protection

Some websites are created to collect personal information

Browsing Protection checks every page you access before it loads on your mobile phone, tablet or PC. It marks every page as either Safe or Unsafe. Safe pages are uninterrupted, unsafe pages are blocked.

*This is available on Windows PC, Mac, Android, iOS and Windows Phone 8

Parental Control

Parental Control Browsing - stops access to websites you choose, based on content topics

White-list Browsing - create a list of websites your child is allowed to access

Time limits - Set times your children can go online or use Apps, games and social media

Safe apps - (Android only) - authorise what apps your child installs on their mobile or tablet, one by one

Call blocking - Blocks incoming and outgoing calls of your choice

Anti-theft - Protects your child's mobile phone and tablet

Locate child - Find your child if they're lost by locating them on a map from your mobile, tablet or PC

*This is available on Windows PC, Android and iOS 

 

What is the SuperSafe Boost search?

The SuperSafe Boost Search is a security-enhanced search engine. While you search online, it provides you with a website safety rating, which is a great way to keep both your personal details and your devices protected from online threats. The rating will let you know which websites are safe and which to avoid - even before you click on the link.

When you have this feature enabled, it will check for known harmful websites such as phishing sites, which will try to steal your personal information and sites that spread malware. 

The SuperSafe Boost Search automatically filters out explicit and adult images too, which makes it a more suitable search engine for children to use.

 

What's the difference between SuperSafe Boost and HomeSafe?

The HomeSafe and SuperSafe Boosts are two different tools which work in different ways. We recommend using them together to offer the best protection against online threats.

    • SuperSafe protects a specific device whenever it’s online, fighting viruses that try to infect your devices and securing your banking and shopping. It’s software that you download onto any mobile tablet or computer. It’s free for a single device and £2 a month for up to 8 devices. Add and download it in My Account.
    • HomeSafe is a family-friendly web filter for your home Wi-Fi, it blocks, inappropriate content (KidSafe), as well as sites that could harbour malware (Virus Alerts), for any device that’s connecting to it. It’s free, there’s nothing to download, and you just activate it in My Account.

To learn more, read our HomeSafe Overview.

 

 

If you're experiencing problems using the SuperSafe Boost, take a look at SuperSafe Troubleshooting

Need to speak to our team?

Our experts are here to help, select one of the following contact options:

To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.

- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature

TalkTalk Correspondence Dept
PO Box 675
Salford
M5 0NL

All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.

Call us for free on: 0345 172 0088

Make sure you have your account details to hand when you call.

Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088