We're committed to making the TalkTalk TV service the best it can be. We're always working hard to bring you the latest features and performance improvements to help you get the most out of your TalkTalk TV service.
It's best to make sure you have the most up to date software as this will provide the best performance and ensure you can enjoy any new features we've added. Providing your TV box is connected to the internet it'll automatically check for updates. It's quite likely you've got the latest software already.
Your TalkTalk TV Box requires the latest software to ensure it's performing at its best and has the latest features available.
Your TalkTalk TV Hub requires the latest software to ensure it's performing at its best and has the latest features available.
You can see the current software version and manually check for an update in your Settings menu. You'll need to be connected to the internet via Wi-Fi or Ethernet cable to complete any software updates.
From time to time App providers will release updates to their apps for improvements, bugs or security issues. You can check and download any updates available by following these simple steps:
If you ever need to check the current software version of your apps, please follow these instructions following on from the steps above:
You can see the current software version and manually check for an update in your Settings menu. You'll need to be connected to the internet via Wi-Fi or Ethernet cable to complete any software updates:
Software updates are there to ensure your TalkTalk TV Box is performing at its best and to iron out any faults.
If you'd like to check for an update manually and see the current software version your TalkTalk TV box is on you can do so using your remote control:
Want the latest features first? Turning on Beta mode means that we'll send you the latest features before anyone else. All you need to do is turn on the Beta mode on your TalkTalk TV box. Just follow these simple steps:
To exit Beta mode, follow the same steps again but this time toggle Beta mode to 'off' and confirm.
If your TalkTalk TV box will not update to the latest version of software, then please carry out a Factory Reset.
Let us know if you're still looking for help with your query.
We appreciate your feedback, why not take a moment to review our service by
completing a Trustpilot survey.
You can chat with us seven days a week. Alternatively, check out Contacting TalkTalk for other ways to talk to us.
We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Why not manage your account or get help with your services online using one of the below options