Add or remove these features at any time in My Account. To find out more, watch the below video or select a calling feature for more information, remember you'll need a touch tone phone to use most of our calling features.
CallSafe is our free security feature that helps stop unwanted callers from reaching you. Take control of your home phone by approving, blocking or screening your incoming calls. Learn more about CallSafe. For more information about managing screened callers and blocking/approving numbers, head over to How to use CallSafe. If you're experiencing problems with CallSafe, take a look at our FAQ's and troubleshooting steps to help resolve the issue.
Anonymous Caller Reject stops you from getting calls from anyone who withholds their number. It also helps you avoid nuisance and cold calls. Learn more about how to activate/ deactivate Anonymous Caller Reject.
This calling feature is the perfect way to stop nuisance callers. You can use it to block the last number to call you, or you can enter specific numbers you’d like to bar. Whenever someone tries to call you from a blocked number, they will hear a recorded message and you won't be disturbed with the call. You can block up to 100 different numbers using Last Caller Barring. Read more about Last Caller Barring.
Withholding your telephone number means that whoever you’re calling won’t be able to see it. That means it won’t appear in Caller Identification or be available if they use Last Caller ID.
There are two ways to withhold your number. You can either activate it individually for each call or apply it to all the calls you make.
To withhold your number on individual calls simply dial 1 4 1 before the telephone number you’d like to call.
To withhold your number on ALL calls:
Follow the steps you used to activate this feature in My Account, only this time remove the tick next to Withhold number and click Update to confirm.
If the person you’re calling has an active service that automatically rejects anonymous calls, you won’t be able to get through. If you’d like to speak to them, try disabling this feature.
You can do this quickly by dialling 1 4 7 0 before the number you want to call.
Last year in the UK, 11 billion pounds was taken by fraudsters. It’s a growing problem and we want to put the scammers out of action.
With Check and Report, we help you take control of your call security. Now you can check who called you, and if it’s a troublesome caller, report them to us and we’ll do the rest.
Fraudsters are constantly coming up with new ways to trick victims to part with their cash. Stay one step ahead of them by keeping up-to-date with the latest scams and ways to protect yourself.
Our experts are here to help, select one of the following contact options:
View your bills, keep tabs on your usage and message our team.
Problem with your connection? Run a health check on your line.
To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.
- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature
TalkTalk Correspondence Dept
PO Box 675
All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.
Call us for free on: 0345 172 0088
Make sure you have your account details to hand when you call.
Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088