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Using TalkTalk TV Multiroom

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We want to give our TalkTalk TV customers the best TV experience in the market for the best value. To continue this theme, our ever-growing TV experience is looking to welcome TalkTalk TV Multi-room to its arsenal. This exciting change will mean you will be able to watch your TV boost subscriptions in an additional room.

Add multi-room in 3 simple steps

Visit our dedicated multi-room page.

Book your engineer appointment.

An engineer will install your multi-room service in a second room of your choice. 

 

 

All our TV Boosts including multi-room TV Boost can be removed on a month by month basis.  If you’ve had multi-room TV set up before and had removed the multi-room TV Boost, you can re-add it again without having any setup costs.

 

You can add multi-room to your package, however, if you own a Plus box already you are limited to a TalkTalk multi-room TV box rather than an additional Plus box. Two boxes per home are the maximum.   

 

  Multi-room TV Lite Box Multi-room TV Plus Box
Multi-room TV boost (introductory price) £4 (per month) £4 (per month)
TalkTalk TV Box charge £25 £25
TalkTalk Engineer set up fee £25 £25

 

All our TV Boosts including multi-room TV Boost can be removed on a month to month basis.  If you’ve had multi-room TV set up before and had removed the multi-room TV Boost, you can re-add it again without having any setup costs.

 

Will my TV remote work on both boxes?

Yes, the original remote and remote that comes with your multi-room box will work on both boxes. This also applies if you have opted into the Kids TV boost with the Kids remote.

 

I'm having problems watching the same channel on two TV boxes?

Multi-room TV allows the viewing of two different Boost channels at the same time, for example, Sky 1 on your main box and Sky Sports on your second Box, however, you may find that if you try to watch the same Boost channel on both boxes at the same time, you may experience issues.  This only affects Boost channels and not free-to-air channels (so long as you have an aerial in both boxes).

If you're not trying to watch the same channel concurrently, check that your other box is switched off as it might be playing something even though your TV is off.

 

For the majority of people, we will offer the multi-room boost allowing you to watch TV around the house. You will need to have an aerial attached to your primary box and multi-room box to access Freeview channels. Whereas you will need an internet connection to watch your TV boosts including Sky channels in multiple rooms. 

 

Unfortunately, we can only offer it to customers who are on our fibre package over 20Mb as using our standard broadband package will affect your TV experience. To resolve this issue, you can contact us about upgrading your broadband.

 

Once you opt into multi-room, we will provide you with a set of powerline adapters ready for engineer install. To access the full set of channels you will also need a second aerial for your box. You can learn how to setup powerline adapters or ask your engineer upon his visit. 

 

If for any reason you cannot use powerline adapters due to different electrical circuits, the engineer will help you with a resolution. 

 

  • If you're new to TalkTalk we'll send your router by Royal Mail and your engineer will bring your TV boxes and other equipment with them on your installation day. You can track your router delivery in My Account or on the Royal Mail website with your parcel tracking number, which we'll send to you by text or email. 
  • If you're adding TalkTalk multi-room TV to your existing service, your engineer will bring your secondary TV box and other equipment with them on your installation day. 

Royal Mail delivers from Monday to Saturday between 7am and 6pm. If you’re not in on your delivery day, Royal Mail will give your package to a neighbour or return it to your local delivery office where it will be kept for 18 days. After this, they'll return it to us and you’ll need to contact us to arrange redelivery.

 

Will my TV settings carry over to the new box? 

The majority of your TV settings on your current TalkTalk TV box will also be on the new multi-room one. This means that TV purchase pins will be the same on your new box allowing you to buy from More TV or any Pay-Per-View event. Parental locks, however, will not roll over onto your new box, meaning you will have to set these up again on the new box.

 

Can I watch Netflix on both boxes?

If you are wanting to access Netflix on both devices, please make sure you have space on your Netflix account for another device. 

 

Can I watch BT sports on both boxes? 

You'll only be able to watch BT sports channels on your primary box. This will most likely be your original TV box or the one in your living room, however can change your primary box within More TV.

 

Will my TV remote work on both boxes?

Yes, the original remote and remote that comes with your multi-room box will work on both boxes. This also applies if you have opted into the Kids TV boost with the Kids remote.

 

Need to speak to our team?

Our experts are here to help, select one of the following contact options:

To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.

- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature

TalkTalk Correspondence Dept
PO Box 675
Salford
M5 0NL

All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.


​Christmas Opening Hours 

Over the festive period our technical support team will be on hand 24/7 as normal however our customer service team will be open as follows:
24th - 8am till 6pm
25th - Closed
​* 26th - 9am till 7pm​

Call us for free on: 0345 172 0088

Make sure you have your account details to hand when you call.

Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088


​Christmas Opening Hours 

Over the festive period our technical support team will be on hand 24/7 as normal however our customer service team will be open as follows:
24th - 8am till 6pm
25th - Closed
​* 26th - 9am till 7pm​