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About Netflix

Version History
Last update:
‎08-10-2021 11:08 AM
Updated by:

The Netflix Player is automatically included on all TalkTalk TV boxes, you can see thousands of great shows and films right on your TV. With just a few clicks of your remote and a monthly subscription, you could be watching some of the amazing Netflix originals. 

 

Interested in Netflix with TalkTalk?

 

Signing up

All the information you need to sign up for Netflix through TalkTalk TV

Watching

Want to know where you can watch Netflix? 

Subscription

Details of the Netflix subscription and how to cancel

Troubleshooting

If you are having problems with Netflix, we hope we have the answer for you

Signing up 

Make sure you have your email address and TV payment PIN handy, then follow the steps below on your TalkTalk TV Box to subscribe. 

  1. Open the Netflix Player - Press the Menu / youview button on your TalkTalk remote, then Players & Apps and choose the Netflix player. 
  2. Create an account - Select Start your free month then create an account by entering your email address and setting a password. If you've already had a free trial you won't be eligible for another when signing up again.
  3. Choose a Netflix plan - You'll see the current Netflix plans and prices on your TV. Take your pick from one of the available plans to suit your household depending on how many devices you would like to watch Netflix on.
  4. Select your payment method - Choose TalkTalk Bill as your method to add your subscription to your TalkTalk Bill.
  5. Enter your Payment PIN - Confirm your TalkTalk payment method by entering your TV payment PIN.
  6. Accept the Netflix terms and conditions and you're ready to go! You'll be taken into the Netflix Player so you can start enjoying your favourite shows straight away.

If you've got a gift code for Netflix, you'll need to visit the Netflix site to redeem it. Depending on the value, your next bill will be amended accordingly. For example, if it's one month's free subscription your next TalkTalk bill would show a 0 charge.

 

You'll see the latest Netflix plans and current monthly prices on your TV during the sign up process. Take your pick from one of the available plans to suit your household depending on how many devices you would like to watch Netflix on.

 

 

Watching 

You can find Netflix on your TalkTalk TV box by pressing the YouView / Menu button and selecting Players and Apps. 

Can't see the Netflix app?

If you're missing the app, check out TV Software updates to ensure you have the latest version and for instructions to manually update.   

 

Definitely. Just download the Netflix app for your device and log in using your My Account credentials.

 

 

 Subscription 

If you've chosen to add your monthly Netflix subscription to your TalkTalk bill, it will be shown in the TV rentals and Purchases section. You'll see Netflix listed, along with the dates that apply and the monthly charge. Visit My Account to view your latest bills.

 

Your Netflix subscription charge counts as part of your monthly allowance, so if you buy extras like film rentals there's a chance you could go over your allowance. We'll keep you posted via email and text when you reach 50% and 90% of your allowance, but you can also increase your monthly allowance if you need to.

Once you've reached or exceeded your monthly allowance, or if you have an outstanding payment on your TalkTalk account, your Netflix subscription for that month can't be processed. This means that on your next Netflix billing date, your Netflix service will be cancelled. Netflix will send you an account cancellation email, with a link to reactivate it by confirming your payment method. You'll have two options:

  • Increase your monthly allowance or make a payment to clear your TalkTalk bill. The Add to TalkTalk Bill option will be available again for you to select.
  • If you can't see the Add to TalkTalk Bill option, you'll need to pay by another method to reactivate your Netflix subscription.  

Head over to the Netflix support site for steps on how to cancel your Netflix account. Please note, you won't be able to cancel your Netflix subscription via your TalkTalk TV Box.

If you want to change your Netflix billing method from your TalkTalk bill to another option e.g. card payment you'll also need to do this via the Netflix site.

 

 

Troubleshooting 

If your home move takes place before your next bill is due, your Netflix service will continue uninterrupted so you can enjoy it on a range of supported devices until your TalkTalk TV Box is set up at your new home. 

If your bill is due before your home move has completed, your Netflix subscription payment won't be successful. You'll receive a cancellation email from Netflix, with a link where you'll have two options to reactivate your Netflix subscription:

  • Choose a different payment method
  • Wait until your TalkTalk services are activated at your new home & add Netflix to your TalkTalk bill again

If you see the message "sorry, we could not reach the Netflix service" this means that your connection to Netflix has been lost. To get the connection up and running again simply follow these steps. It's worth checking the connection after each step has been completed.

  1. Check you can surf the internet. 
  2. Using the button at the back to your TalkTalk TV box, switch it off for 30 seconds and switch back on again.

If you find your Netflix player occasionally freezes or crashes during playback or browsing this is usually fixed by a quick reboot of your TalkTalk TV box.

You can simply restart your TalkTalk TV box by turning the power off at the back, wait 30 seconds, then turn the power on again either using the power button on the front of the device or your remote control. Open the Netflix player again and you should find this will have resolved your issue.

If you have trouble finding or launching the Netflix player please see Issues loading TV players for further support. For all other Netflix help and support please see Netflix Online Help.  

 

 Your Netflix account has a limit to the number of devices that can be used at the same time, depending on your plan.

 

tt_icon-pdf If you see this message, or something similar, you need extra help with any aspect of the Netflix player, visit the Netflix support site

 

 

Further Help

Don't forget you can manage your account, check your services online and even ask any questions in our community

My Account

View your bills & keep tabs on your usage.

Service ​Centre

New: See how your connection is performing.

Community

Here 24/7, 365 days a year, why not post your question?