With Netflix you can enjoy TV shows and movies for the whole family. All powered by fast, reliable fibre broadband from TalkTalk. World-class entertainment and unlimited fibre broadband.
Netflix
Range of plans
Select the plan that suits your viewing habits
No contract
Cancel or switch plans anytime
Stream anywhere
Watch on selected TalkTalk TV Boxes and any Netflix supported device like a tablet, smartphone, laptop or even online
Netflix Plan comparison
| Standard with adverts | Standard | Premium | |
|---|---|---|---|
| Monthly Price | See Netflix for latest prices | ||
| Video Resolution (Up to) Subject to device specification |
Watch in Full HD | Watch in Full HD | Watch in Ultra HD |
| Watch on your TV, computer, mobile and tablet | 2 supported devices at a time | 2 supported devices at a time | 4 supported devices at a time |
| Downloads | 2 supported devices at a time | 2 supported devices at a time | 6 supported devices at a time |
| No adverts | Advert supported. Some movies and TV shows unavailable | ||
Want to know where you can watch Netflix?
If you are having problems with Netflix, we hope to have the answer.
Netflix Support
Join Netflix
To view all the latest plans and to sign up, please visit Netflix.
Watch Netflix
The Netflix app is available on all new TalkTalk TV boxes. If you're unsure what box you have you can check in Compare our TalkTalk TV Boxes.
With Netflix you can also watch on multiple devices (total available dependent on Netflix plan) like your laptop, tablet, smartphone and on a Smart TV. Download the Netflix app for your device or watch online on the Netflix website. Just sign in using your Netflix credentials.
You'll find Netflix in the apps section of your TalkTalk TV Hub menu. Or, use your voice and Google Assistant to say "open Netflix".
My Account - Billed directly by Netflix
If you pay Netflix directly for their service, login to Netflix to view and manage your account.
My Account - Netflix billed by TalkTalk
Your Netflix username is the email address you provided when signing up for TalkTalk, or your current Netflix details if you're an existing Netflix customer. If you've lost or forgotten your username, please visit My Account where you'll be able to recover your username and then login to Netflix.
If you forget your password, use the 'Forgotten password' option on the Netflix site.
You can change your Netflix plan on selected TalkTalk packages in your Netflix My Account.
Netflix is totally flexible with no commitment other than an initial 30 days term and to be subscribed to TalkTalk TV. To cancel your Netflix plan, simply contact us and one of our advisers will be happy to help you. If you want to sign up for Netflix in the future, sign up directly with Netflix and you'll be billed separately by them for future payments.
If you wish to make any other changes to your fibre broadband package within your minimum term, you may be liable to pay a fee.
Once you know your moving in date, please complete a Home Move as soon as possible to confirm your new address and date you would like your services transferred. We'll take all the details we need and talk you through the simple process. Your Netflix service will normally continue to work throughout your home move. If you're changing package during your home move, there maybe a break in your Netflix service while we get everything set up. Or, you may need to sign up for the service directly with Netflix at your new home. We will advise you if this is the case when you contact us.
A Netflix account is meant to only be shared by people living together in one household.
Netflix have started to contact subscribers who are sharing their account across multiple different households. Account holders will be unaffected, but anyone using a Netflix account from a different household will require their own Netflix subscription.
If you pay for Netflix through your TalkTalk bill, you'll be unable to add an extra member to your account or complete a profile transfer. A password borrower can simply subscribe to Netflix with a new account. For more information on password sharing, please visit the Netflix help page.
Some customers currently paying for Netflix on their TalkTalk bill have been notified this will be changing. Affected customers received communications about this change from the 6th November 2024. Moving forward, payments for Netflix subscriptions will need to be made directly to Netflix.
No communication received
If you did not receive any communication about this change, you're not impacted and will continue to pay us for your Netflix service.
Received Communication
If you joined Netflix through TalkTalk before November 2021, you should have received communication about this change from us or Netflix. We want to ensure you continue enjoying your favourite shows, so we’ve provided simple, step-by-step instructions to update your payment method. Please complete these steps by the date provided in your communication to avoid any interruption to your Netflix service.
How to change your Netflix payment method
1. Go to netflix.com and select 'Sign in'.
2. Enter your login information. If you have forgotten them, you can click on 'Need help?'.
3. Select 'Manage payment information'.
4. Choose the payment method you want.
If you don’t complete these steps, Netflix will contact you with reminder emails to update your payment method.
There should be no change in the price you pay or the way you watch Netflix following this change. All your profiles, watched content and playlists will remain unaffected too.
Fix It
You'll find below some useful tips if you're having some issues with joining or watching Netflix. For all other Netflix technical help and support please see the Netflix support website.
If you see the message "sorry, we could not reach the Netflix service" this means that your connection to Netflix has been lost. To get the connection up and running again simply follow these steps. It's worth checking the connection after each step has been completed.
- Check you can surf the internet.
- If you're using a TalkTalk TV box , switch it off for 30 seconds and switch back on again then try again.
If you find your Netflix player occasionally freezes or crashes during playback or browsing this is usually fixed by a quick reboot of your device. Open the Netflix player again and you should find this will have resolved your issue.
If you have trouble finding or launching the Netflix player on a TalkTalk TV box, please see Issues loading TV players for further support. For all other Netflix help and support please see Netflix Online Help.
Your Netflix account has a limit to the number of devices that can be used at the same time, depending on your plan.
If you see this message or need extra help with any aspect of the Netflix player, visit the Netflix support site
Need to speak to someone?
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Sorry this article didn't help...
You can chat with us seven days a week. Alternatively, check out Contacting TalkTalk for other ways to talk to us.
Still need help?
We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Why not manage your account or get help with your services online using one of the below options