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Using your mobile phone voicemail

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We provide a voicemail facility which allows people to leave you a message when you're unable to answer your mobile phone. You'll find all the information about your voicemail service below.

You can access your voicemail by calling 121 from your mobile phone.

 

Calls to voicemail are deducted from the monthly allowance, after that it's free.

 

To use voicemail abroad you'll also need your voicemail security code. This is the code you setup the first time you use your voicemail, and must be setup before you leave the UK.

If you receive a voicemail whilst roaming, you'll receive an SMS as following:

"Voicemail has 1 new message. To access your mailbox, please call +447XXXXXXXXX and press 9 during the greeting.

You will need to:

  1. Dial the number you receive in your text message
  2. On hearing your voicemail greeting, press 9
  3. Enter your Security code

Alternatively, you can:

  1. Dial +44 7836 121 121 from your handset
  2. Enter your Mobile phone number
  3. Press #
  4. Enter the security code

Voicemail across Europe zone

Your voicemail minutes come out of your call allowance exactly as they would when in the UK. For a full list of included countries please see the full roaming guide in Mobile pricing.

Voicemail outside Europe zone

Calls to voicemail outside Europe zone are charged as per a voice call. Please note that outside of Zone 1 - Europe, you'll also be charged the incoming rate when someone leaves you a voicemail.

Please see the full roaming guide in Mobile pricing for all roaming charges.

 

To record a personal greeting follow these steps:

  1. Dial 121
  2. Choose Option 3
  3. You'll be presented with the below options:

Press 2 - To manage personal greeting

Press 3 - To manage name greeting

Press 9 - For Help

 

You can choose to set the amount of time your mobile rings before going to voicemail to 5, 10, 15, 20, 25 or 30 seconds.

To change the time follow these steps:

  1. Using your phones keypad, enter  **61*121*11* 
  2. Then enter the number of seconds you would like it to ring for (5, 10, 15, 20, 25 or 30)
  3. Then press #
  4. And then press call

For example, enter **61*121*11*25# then call if you want your phone to ring for 25 seconds before your call goes to voicemail.

You'll receive a message 'Call forwarding registration was successful' which confirms your request has been updated.

 

To access your voicemail from your landline.

  1. Dial your Mobile phone number from your handset
  2. Allow the call to go to your voicemail
  3. On hearing your voicemail greeting press 9
  4. Enter your Security code*
  5. You will now have access to your voicemail

* The security code will be set the first time you use your voicemail

 

To change your security code on your voicemail follow these steps:

  1. Dial 121 from your handset
  2. Press 1 on the main menu
  3. Press 4 for settings
  4. Press 2 for security
  5. Press 2 to change PIN

To turn voicemail off:

Dial 1210 on your handset. A message will be played advising "The voicemail service has been turned off".

To turn voicemail on:

Dial 1211 from your handset. A message will be played advising "You have now reactivated your standard voicemail service".

 

 

Looking for help ?

We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Why not manage your account or get help with your services online using one of the below options