Why is my TalkTalk router light flashing orange?

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The light on the front of your TalkTalk router lets you know whether it's working correctly and whether there are any issues with your internet service. You might find the light turns orange/amber when updating or trying to find a connection with our network. If your router has been displaying an orange light for 15 minutes or more, follow the steps below to resume normal service.

Using an eero? Check out our companion article, eero network & lights status.

Your router's lights explained

The light on the front of your Wi-Fi Hub let you know how its working, and will change colour depending on the status of your connection:

1. Blinking orange / amber – Your router is starting up
2. Blinking orange and white – Your router is connecting to the Internet
3. Solid white – You’re connected to the Internet
4. Solid orange – Your router is verifying your internet connection

Once set up, the light on your router should be solid white most of the time. However, you might see it change to solid or blinking orange if the router is updating or if there's been a temporary outage in your service. If the light does not return to solid white after 15 minutes, then there may be a concern with your network or device. If so, there's a few things you can do to confirm this.

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How to Check TalkTalk Network is online

We often perform maintenance to ensure our network is always working to a high standard. To do this, we sometimes must turn off parts of our network while we perform these essential updates. It is also possible for parts of the network to become damaged accidentally (for example, if a cable is damaged during building works). To check if there is an outage in your area:

1. Load the My Connection page.
2. Scroll down to the Our services across the UK section of the page.
   1. If all the icons are green, you can move on to the next section, checking your connection.
   2. If either the Broadband or Planned Maintenance icons are in orange, you can select these to find details and updates on any reported concerns on our network.

Once the maintenance on the network has concluded, your Wi-Fi Hub should return to normal service shortly afterward. If not, then you may need to reset your Wi-Fi Hub to return to normal service.

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Check your connection

The next thing to check is that your connection is working. To do this:

1. Open the My Connection page (you will need to log into My Account)
2. Select Run a connection test to check your service. If your service is working or if you are on one of our Full Fibre packages, then please read the next section, checking your equipment
3. If your service does have a potential fault, then you will be able to test your line. Follow the on-screen instructions to test your line
   

   Do not perform this test if you have medical devices such as monitoring systems that use your phone line. Otherwise, they may become unusable if not reset correctly, or send false alarms to the emergency services.

4. If your line is confirmed as having an issue, then you will be able to log this as a fault with us. You will be provided with a fault number, and you will be able to track the status of the fault through My Connection. We may also contact you via email or text with instructions to try and resolve the issue

If you have followed the steps above and the My Connection page does not show any issues, then we need to check your equipment for any hardware or setup issues.

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How to check your TalkTalk equipment

If there are no concerns with the network or your line, the next step is to check your equipment. You should:

• If you have recently made any changes to your phone, router or TV box setup, try reversing them
• Make sure all cables are secure and properly connected
• Make sure your router is connected to your main phone socket rather than an extension socket
• Make sure all devices connected to your network are using microfilters

If this fixes the issue, then simply add your devices back in, one at a time, and check your connection after each one. This will help you identify which piece of equipment is causing the issue. If the issue persists, you may need to reset your router.

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Resetting your TalkTalk router

If your router is still flashing orange and you have kept it powered on for at least 15 minutes, you may need to reset it. If you have not done this before, our video below will walk you through the necessary steps.

If you have reset your router and the light is still flashing orange, turn the router off and on – our video below will walk you through the necessary steps.

After you have turned off or reset your router, turn it back on and leave it for 15 minutes to fully reset.

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Reach out

We expect that the steps above will solve most connection issues you might have. However, if your router's light is still orange after following the above steps, then this could indicate that your router or line may be faulty and needs investigating further with our service team. If so, the best way to resolve the concern is to get in touch with us. We offer live chat, telephone and text relay services to ensure you are put in touch with one of our friendly agents as soon as possible to resolve the issue.