Your master socket is a white plastic box built into your wall, usually in your hallway or near your front door. It’s bigger than a normal phone socket because it’s the point where your external phone line comes into your home.
Not all houses have one, but if yours does, it'll look like one of the below:
It's best to connect your router to your master socket. You can also use your master socket to troubleshoot problems with your internet, particularly if it has a test socket which can be found inside some master sockets.
There are two different types of master socket.
If you need a master socket installed or you want to move/replace your current one, please contact us to arrange an engineer visit. This is chargeable at £128.40.
Your test socket is inside your master socket. It lets you bypass the internal wiring in your house and connect directly to the phone line outside; making it the ideal place to test your internal wiring for faults.
If your master socket has a horizontal line across the middle or two ports, then it has a test socket inside.
If your main socket doesn't have a horizontal line and has one port, it doesn't have a test socket. Please don't try to unscrew the faceplate.
Here’s how to connect your router to your test socket:
If your connection improves whilst you're connected to the test socket, then the problem is probably in your home.
If the problem continues, then there's likely a fault in your local area.
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