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Faulty reuter billing query

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biggerboat90
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I have had a pretty terrible year with TalkTalk's service. My ordeal can be found at this link over in the Fibre Broadband section of the forums:                              Fibre speed issues (please help!)                                      ...

 

Needless to say, my most recently organised call from TalkTalk never came. I've literally only received good help from these very forums. I received a replacement reuter (a different model) via these forums and it seems to have done the trick, which means the reuter I received in October/November (I can't remember which month it was now) was faulty. Since I had problems from the moment I received it, I'm interested to know what's going to be done about the fact that I've been paying full price without getting the service I've been paying for.

Community Team

Hi @biggerboat90

 

If you feel that you are owed compensation I suggest that you follow our complaint process.

 

Regards