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Your Account

Get tailored support with your TalkTalk account and bills.

No access to bill information

Soulsearch
First Timer
Private Message TalkTalk
Message 3 of 3

I receive an email advising my bill is due and offering access to latest and previous bill details, help and support etc.  I can not get my bill details.  Help is either blank or waiting.  I, like the waiting circle, go round and round, without success.  This may stem from a time when you were updating this area a few months ago.  Your sales information  seems to work well!

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2 REPLIES 2

KeithFrench
Community Star
Private Message TalkTalk
Message 1 of 3

This is a common problem; the best way I have found is to use the Opera browser to access MyAccount.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

Please try again using a different browser, @Soulsearch.

 

It also helps if you allow pop ups and disable ad blockers.

 

If you then still need support, contact Talktalk directly on 03451 720088 [open till 7pm] or Live Chat [open till 9pm].

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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