Your Account

Get tailored support with your TalkTalk account and bills.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Still awaiting refund after fault

MBrown
First Timer
Message 2 of 2

Our whole service was out for over 3 weeks in December.  The whole process was a nightmare as no communication from TalkTalk but we were promised a refund for the time the service was out.  Latest bill as just come through for the usual monthly amount with no refund whatsoever.  I do not want to have to ring up and go through 20 mins on the phone to try to get through to someone who can help.  What is the quickest way of getting this resolved?

 

 

1 REPLY 1

ferguson
Community Star
Message 1 of 2

If you are entitled to compensation then you can expect to get it within 30 days of when the issue was resolved, full details here:

 

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

0 Likes