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Broadband help

For queries about your TalkTalk broadband service.

Enable Teamviewer on my computer

sstvns
First Timer
Private Message

on ‎14-04-2023 03:33 PM

Message 2 of 2

Hi TalkTalk,

 

please can you change my settings so that I can access TeamViewer? I want to be able to provide IT support to my Dad, on his PC.

 

thanks,

 

Sue

0 Likes
1 REPLY 1

KeithFrench
Community Star
Private Message TalkTalk

on ‎14-04-2023 10:05 PM

Message 1 of 2

Hi @sstvns 

 

You should be able to do this yourself, by turning Scam Protection off. Scam Protection is part of HomeSafe. The Homesafe settings can be managed yourself, from within MyAccount, please follow the below steps to disable scam protection on your line:



1. Log into MyAccount
2. Select My Services
3. Select View HomeSafe settings
4. Go to the Scam Protection section
5. Select OFF and confirm when you see the pop up window

Thanks

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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