Remote desktop connection

[lizzieg1]

I'm not able to connect to my work remote desktop.  Keeps connecting, then disconnecting.  Any suggestions?

[Debbie-TalkTalk]

Hi Liz

Thank you 🙂

Debbie

[lizzieg1]

Hi Debbie, just to let you know I’ve returned my old router this morning so should be with you early next week.

Kind regards

Liz

[lizzieg1]

Thanks Debbie, you too

[Debbie-TalkTalk]

Hi Liz

Thank you 🙂

If you do experience any further issues then please let us know.

Have a lovely weekend.

Debbie

[lizzieg1]

Hi Debbie, survey completed and thanks very much again for your help.

kind regards

Liz

[Debbie-TalkTalk]

Hi lizzieg1

I'm so glad to hear this 🙂

I have also sent you a Private Message with a short survey for our Community Team.

Thanks

Debbie

[lizzieg1]

Hi Debbie, router arrived today and I’m now up and running and able to connect, no more stress!!  Thanks very much for your help.

[Debbie-TalkTalk]

Hi lizzieg1

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[lizzieg1]

Yes, thank you

[Debbie-TalkTalk]

Hi lizzieg1

Ok thanks for testing this. I will need to send you a router for testing, are you happy for me to arrange this?

Thanks

[lizzieg1]

I’ve tried factory reset and that hasn’t worked. I keep getting message “the remote resource can’t be reached. Check your connection and try again or ask your network administrator for help”

[Debbie-TalkTalk]

Hi lizzieg1

Ok, please can you factory reset the router using the pin hole reset for ten seconds and then try and connect again?

Thanks

[lizzieg1]

Yes the connection works okay apart from this. I have had my laptop tested by our IT department and been told that all settings are okay 

[Debbie-TalkTalk]

Hi lizzieg1

Thank you. I've just checked and your router should work ok with VPN.

Are you only experiencing this issue when using VPN, is the connection working ok apart from this?

[lizzieg1]

I believe it is a VPN and I've added my details to my profile.  Thanks 

[Debbie-TalkTalk]

Hi lizzieg1

Just to confirm, is this a VPN client?

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks