Router Power Adapter

[Chelseaxx7]

Hello,

I had been losing connection for a few weeks a couple of times a day wondering what the problem was went to look at my internet cables and plugs last night and the cable was worn and coming away from the plug and when i moved it , it was sparking  , multiple times i am trying to ask for a replacement and seem to be getting no where on chat , does anyone no where i can buy a new one ? what it was like plugged in .after i tried turning the wire snapped off

[sabelo-TT]

Not a problem @Chelseaxx7. I've just pop over a private message with this. Kindly check on it for me please. 🙂 

[Chelseaxx7]

Morning , Thankyou for your quick reply , I have just updated my details now . 

[sabelo-TT]

A very good morning to you @Chelseaxx7, and thank you for bringing this to our attention. 

I will be able to further assist you with this however, could you please update your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info