Slow apps and internet

[Kaz75]

Apps not loading properly internet slow home phone appears dead .spoke with agent couldn't help .Tried to do status check but says service restricted even though bill paid 

[Debbie-TalkTalk]

Hi Kaz75

I'm so glad to hear this.

Please let us know if you do experience any further issues.

Thanks

Debbie

[Kaz75]

Open reach engineer has been out fixed issue not sure what problem was however service appears to have been fixed so far fingers crossed 

[Debbie-TalkTalk]

Hi Kaz75

No problem. I will check for additional updates from Openreach on Monday.

Thanks

Debbie

[Kaz75]

Ok thanks for the help will await update 

[Debbie-TalkTalk]

Hi Kaz75

Thank you. I've completed another line test which is still detecting the same fault.

I have passed this straight over to Openreach to be investigated by a line engineer and we should receive further updates from Openreach within the next 48-72hrs.

Thanks

Debbie

[Kaz75]

Everythings plugged in thanks 

[Debbie-TalkTalk]

Hi Kaz75

Yes thank you. Please can you connect the router at the test socket using a microfilter?

Let me know once this is setup and I will re run the test.

Thanks

[Kaz75]

Socket cover is removed is it right router should stay plugged in 

[Debbie-TalkTalk]

Hi Kaz75

Thanks for your reply.

Yes please, I can then run another line test in this set up.

Debbie

[Kaz75]

No faceplate not removed would need unscrewing first I have just received a text from talk talk that an engineer will be sent to check fault next 2-3 days if you are asking me to take the test socket cover off i can try

[Debbie-TalkTalk]

Hi Kaz75

Is the router at the test socket? (with the face plate removed)

Thanks

[Kaz75]

Everythings connected as should be 

[Debbie-TalkTalk]

Hi Kaz75

I'm sorry to hear this.

I've completed a line test which has detected a potential fault.

Are the router and phone connected at the test socket?

[Gliwmaeden2]

I'll re-escalate this thread for you, @Kaz75.

Staff will be back in the morning. 

[Kaz75]

Can anyone please check what's happening with my broadband have not been able to contact due to no phone and no internet currently going on off now got red and blue continuos flashing on router 

[Chris-TalkTalk]

Are you able to test your phone on someone else's line to confirm that it's working (if your unable to borrow a phone)?

Chris

[Kaz75]

No dial tone whatsoever however I am trying to find another phone as I can't test in case it's the phone itself however it was working fine up until few days ago

[Debbie-TalkTalk]

Hi Kaz75

I'm sorry to hear this.

Just to confirm, when you try to use the phone is there no dial tone or do you hear a message when you try to dial out?

Thanks

Debbie