Windows VPN

[WarierAd]

I recently got given a pc from work for use however I have had toubble connecting vip Windows VPN (OS is Windows 10 Pro), I was told by IT that TalkTalk would need to change/ update the software for my router.

However I spent over 40 Mins on the phone last night and they had no idea what i was talking about, can someone here help please.

Many thanks

Adam 

[Michelle-TalkTalk]

Morning,

I'm really glad to hear this and thanks for confirming 🙂

Thanks

[WarierAd]

Tested working now many thanks

- Adam

[Debbie-TalkTalk]

Hi @DBell6

Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks

Debbie

[DBell6]

Hi there,

I am experiencing the exact same problem as WarierAd. I have put my Landline number in my profile. Please could you make a change to my router firmware?

Thank you

[Debbie-TalkTalk]

Hi WarierAd

Thanks for updating your Community Profile.

I've made a change to your router firmware, please can you retest?

Thanks again.

Debbie

[Skynet_TX]

Thanks, the support team will be back in the morning and will be able to look into this for you.

[WarierAd]

I have updated, sorry didnt know i had a TalkTalk number to be honest 

[Debbie-TalkTalk]

Hi Adam

I'm sorry to hear this.

Please can you add your TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

[Skynet_TX]

Hi @WarierAd,

If you have the Sagemcom Wi-Fi Hub then this issue might be caused by the version of firmware that the router is using, when the support team here are back tomorrow they will be able to take a look at this, and change your firmware if required.