I cannot access my Lineone email and it would appear form this forum that I am not alone in this. I snet a message via text this morning to try and sort this out. The got told I needed to speak to someone so called the number given. After being passed about via five differnt people I was informed that they could do nothing to help as I do not have a talk talk account. My password has worked fine for years but now it seems will not, nor can I receive a reset email to another acount of mine that you have on file. I shall complete the information requested and hope to hear shortly as to how to access my email account.
Welcome to Community. Here's the place where you will get help. TalkTalk will need to verify your ownership of the email account and I note you've put details in your Community profile.
So, just double check that you've added to your Community Profile, Personal Information (Click here) all of the following in the Private Notes area at the bottom of the page:
Email address affected.
Your Full Name.
Date of Birth.
Phone number linked to the email address when first registered.
Full postal address linked to the email address when first registered.
Include your mobile contact number and times to call - daytimes when you'll be there in person to receive the password and speak to the email team (for your security they won't leave a message with the password and there's no number to call them). Don't forget to save changes.
The personal information is used to verify the details recorded for the owner of the email address.
This topic has been escalated to the TalkTalk Community support team and the email expert will respond to you right here to help you with account or password recovery.
When OCE_Ady gets a request for password recovery the first thing checked is if there is a password recovery in place. If there is then the user is asked to try that before ownership verification checks and ticket being raised to the networks crew for a new password.
However, you said up front 'nor can I receive a reset email to another acount of mine that you have on file' so that just left you to offer the required ownership verification details necessary to pass data protection requirements.
If those details had checked out then the ticket would have been raised and it would state that owner's password recovery is not available so that this linking, if there, can be removed by the Networks crew for your ongoing security.
You discovered that the password recovery tool was in fact working. So you have a self-service way to reset the password. Just make sure it's unique and ultra-strong.
Should you lose access to the password recovery email and or mobile phone recovery, if available, then you can always come to Community so long as you can offer the required ownership verification details. If proof of ownership doesn't pass the basic test there's still an appeal route via the CEO's office team who would look at other forms of proof.
That's how it works. Enjoy your weekend.