For several weeks now I've been having trouble picking up my Pipex email via POP, it feels like exactly the same issue as we had for a while last year (discussed here https://community.talktalk.co.uk/t5/Email-Webmail/Problem-with-Pipex-POP-server/td-p/2029161).
Attempting to pick up email just sits there for ages (trying to 'connect', or trying to 'secure') and usually then just times out or gets disconnected. If you retry enough times then eventually it will work. But as it has now been going on for weeks I thought I'd post just to see if anyone else was having issues and to see if anyone at Talk Talk was aware of the problem.
Would it be possible for someone to check with the Email Admins to see if they are aware of any performance issues with the POP server for Pipex accounts ?
I'm seeing the same issue for multiple email accounts and from multiple machines (using Windows Live Mail on Win 7 & Win 10).
I've drawn this topic to the attention of the TalkTalk Community support team of OCE's and they'll respond to you right here to help you.
Which pipex domain are you using? @dial.pipex.com or @dsl.pipex.com
Incoming port: 995
Outgoing port: 587
Secure connection and outgoing authentication?
Add the full email address to your Community Profile, Personal Information (Click here) in the Private Notes area at the bottom of the page and save changes.
Hi Skynet_TX, I'm sure you've got the right settings for it to be working at all but could you just check your settings against those in the Pipex settings article? I take it webmail is working fine is it? If they match then I'll have to raise a fault ticket for you.
I've just checked the servers. dsl.pipex.com is working fine. If you haven't got that set up as per the dsl.pipex.com Help page settings then that's the problem solved.
The tiscali.business.co.uk server is not responding to SMTP within the accepted timeout criteria.
126.96.36.199 / 162
188.8.131.52 / 137 / 138 / 139
I'm not sure that will be the solution, if you
you get a response from pop3.tiscali-business.co.uk
so having my email client set up to talk to either of them should make no difference, as even if I changed it back to pop.dsl.pipex.com it would still be ultimately hitting pop3.tiscali-business.co.uk
I only have POP set up to go to the tiscali address (as recommended by the email admins in that post in my link above), my SMTP setting is set to the normal pipex one
Same here , have 5 addresses , all having trouble connecting , last couple of weeks were ok(ish) , then the usual connection problems starting around 3pm , now it's all the time , has been like this on and off now for months & months , I am changing to another provider , can't rely on this service anymore.
For the last few weeks I too have noticed that the Pipex mail servers have been much more unresponsive than is normal. Much like the problem we experienced last year. Some times they work fine and other times they just hang or time out as they are unresponsive. My settings have not been changed either.
You're free to withold your information. I would just add that I can't raise a fault ticket for you without those details. At present I have just the 2 of you mentioning intermittent login issues. The Admins will need to check your account logs to identify if there's a wider problem or it's just the 2 accounts having a problem.
As is often the case, today the problem I'd noticed for the past 2 weeks seems to mostly have gone away and the Pipex mail server seems to be responding with minimal hiccups. If I notice it get worse again I will report back here.
As others have said. it's the same old story yet again, slow logins, failed logins, password boxes, steadily getting worse.
On past experience this means a complete failure is imminent.
Do the techs actually know what this is or does it just eventually fix itself and all the trouble tickets get binned until next time?