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Problems logging in to email

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2 REPLIES 2
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bargee
First Timer

Since the new email has arrived I am no longer able to access links. e.g email from Post Code Lottery 'here are the latest tresults'. Click on red box to view, as with the old email, but nothing happens, and it is the same with any email with similar configuration where you click on a box to open more details--any ideas anyone?

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Gondola
Community Star

Hi @bargee 

 

It is usually the links being blocked if not by an add-on then by a browser function as a protective measure. For example, Chrome has a setting to block pop-ups and redirects and that will stop some links and downloads working.

 

To troubleshoot, temporarily switch off ad-blocking, security scanning, and enable pop-ups and redirects in the browser.

 

If you need more help tell me the Operating system, browser type and version and what add-ons or extensions are activated and finally what security software is running.

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

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Community Manager

Hey Bargee,

Just curious if you've been able to have a look at the advice from Gondola? are you still having issues?

Thanks