my friend has always had the same email address as have I. She lives in LA, I live in Swansea. Nothing wrong until last year 2018, when her emails started going into the trash box, without me doing anything to suggest that should be done. I had to go in and put them back into the Inbox so they could be downloaded to Outlook on my PC. Now in 2019 that has got even more of a problem. Now she sends emails I never ever see. They no longer appear anywhere on the TalkTalk mail pages, let alone my inbox. Why? Her server is earthlink.net. There are at least 10 emails that were sent by her, some in reply to mine, that have not made it into my inbox. She has never been set as junk by me or blocked by me; they have gone out of her outbox and into her sent file, so where are they? How can I get them to come through now? She can send them again, but what is the point if they won't get through? Driving me bonkers!
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Is your friend in LA using Earthlink webmail? Are you using the new TalkTalk Mail webmail?
What's your email domain - the bit after the @ in your email address?
Please check / update your Community Profile Personal Information (Click here) to include your name, current address and contact 'phone numbers and then scroll down and add your email address and your friend's email address (carefully noted that it's your friend's address) to Private notes and then Save changes.
earthlink.net could well be on a TalkTalk spam email block now, I for one have reported lots of phishing emails to TalkTalk were the email involved an @earthlink.net email address.
The network block filters are responsive to multiple users marking up emails as spam and the reputation of earthlink.net can drop as a result.
I had checked the usual blacklisting agencies and currently the only one I've seen listing earthink.net for spam is an agency that deals with spam in the Finnish language. If the reputation was very low I'd expect to see more agencies listing.
Have you looked at your spam filters to see if there is a filter in it that might be blocking earthlink addresses.
sorry for not updating as you suggested. I have done that now, so you can see the email address I am having problems with. Hope you can solve that problem!
Is it possible to change those network block filters? not sure how to do that on my PC, if that is where the problem is. My router? My security software? or a Talktalk problem that I cannot solve myself? Need the guidance, but welcome the answer all the same!
Thanks for updating your Community Private notes. The TalkTalk team will pick that up on Monday and reply here.
In the meantime, you said early on that you had to move, presumably in Webmail, emails out of Trash to the Inbox to be able to download to Outlook. I assume that means you were also downloading using POP3 settings in Outlook. Is that still the case and do you have several devices downloading emails?
The automatic move of incoming emails from Inbox to Trash tells me is that you may have inadvertently marked an email from your friend as Spam. In the old version of webmail marking as spam would move emails to Trash and set up the Blocked Sender's Filter to carry on doing just that.
So, to follow on from the advice about checking for spam filtering I'd just like you to sign in to TalkTalk Mail
Hi GillCF, before I can raise ticket for this I have to ask you to disable all mail filters and forwards. If I don't the ticket will bounce straight back to me to ask you to do it. So let me know once you've turned it them off and if you still can't receive the mail.
Ady is not asking you to delete the Filter rules at this stage just disable them. They'll still be there but inactive whilst this issue is being investigated.
I'd just like you to sign in to TalkTalk Mail
Then confirm that you've done that so Ady can positively confirm to the email admins that there are no Filter rules operating on your mailbox. When the admins have done their tests then Ady will let you know the outcome.
Hi GillCF, apologies for not being clear. Gondola thanks for the clarification.