email support

Ask us about your TalkTalk email account and Webmail.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Apple email client send fail

chudbond007
Chatterbox
Message 12 of 12

Out of the blue, all my family email accounts will not send emails using Apple Mail client. SMTP connection failure. Webmail still works.  I haven't changed anything - any ideas why this would suddenly become a problem?

0 Likes
11 REPLIES 11

Message 1 of 12

Hi chudbond007, thanks for posting back to let us know it's sorted.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 2 of 12

I see you're spamming multiple topics of other members 'TominLondon'. Wouldn't it be best to use your own topic? You know that TalkTalk will help only the topic owner. 

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution

TominLondon
Super Duper Contributor
Message 3 of 12

Same here.

From Tom: a Mac user since 1995
0 Likes

Message 4 of 12

Nice. 

 

We appreciate you taking time out to let us have your feedback.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution

Message 5 of 12

Ha, I haven't restarted anything and a bunch of test emails I sent before I started trying to solve it have just come through.

Looks like it's resolved itself!

Thanks for your advice Gondola

0 Likes

Message 6 of 12

As the common factor across all devices appears to be the home broadband connection then despite webmail working normally I'm thinking that you should try a reboot of the home broadband router.

 

On a fibre connection, depower the router and leave switched off for 30 minutes before repowering. On a standard broadband connection, switch back on after 5 minutes.

 

Just confirm that all mail accounts are added to your TalkTalk Consumer customer MyAccount in the My Mailboxes list.  Just asking because mailboxes that aren't present on an active MyAccount might be restricted to webmail only access.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution

Message 7 of 12

Yes, TalkTalk broadband, no VPN.

As I say, nothing has changed. Just now I can't use Apple Mail to send emails.

I've contacted TalkTalk via Twitter and can't seem to get any help from that so far - very long delay between responses.

0 Likes

Message 8 of 12

The fact that webmail still works proves the mailboxes are working as normal.

 

The outgoing servers appear to be operating normally and response time is good.

 

Are all devices connecting via your home broadband network?  Are you using a VPN or Internet Security that might be affecting the outgoing connection to the mail server?

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution

Message 9 of 12

Same result on iPhone 11 and iMac

0 Likes

Message 10 of 12

macOS Catalina (10.15.7) and Mail 13.4.

Yes, just happened today - can't send email from any account.

0 Likes

Gondola
Community Star
Message 11 of 12

Hi @chudbond007 

 

Has this just happened today?

 

What version of Apple mail and what version of Operating System is running?

 

Is this just one device or multiple devices?

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution