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Can send, but not receive

cesltd
First Timer
Message 6 of 6

Been searching and not having any joy

 

Current settings on outlook are not working and when re-adding the account, I get a failure on sending, but receiving comes back fine. 

 

Log onto incoming mail server (IMAP): General authentication failed. None of the authentication methods supported by your IMAP server (if any) are supported on this computer.

 

I am using these settings:

mail.talktalk.net

smtp.talktalk.net

 

I have recently (Sunday) changed my email password as it didn't meet the criteria just in case that was an issue. I am currently having to use webmail to get my emails which is proving hard going. 

 

 

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5 REPLIES 5

Message 1 of 6

Hi cesltd, is everything working ok for you now?

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Ady-TalkTalk
Support Team
Message 2 of 6

Hi cesltd, as Gondola has asked do you currently have an active TalkTalk Broadband or TalkTalk Mail Plus account? 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Gondola
Community Star
Message 3 of 6

Hi cesltd 

 

Having upgraded the password and using secure upgraded settings in Outlook for normal password authentication (NB don't use SPA but do tick My outgoing server requires authentication) you'll be back in control as soon as the MailPlus Direct Debit (DD) payment gets to your account. Heads up that the bank system is still quite slow at setting up a bank DD and it is usually a couple of weeks before you see the payment made. 

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution

cesltd
First Timer
Message 4 of 6

Thank you for your reply. Yes, that email was missed. Will get signed up asap

Gondola
Community Star
Message 5 of 6

Hi cesltd 

 

Are you a TalkTalk Consumer (home broadband) customer? If not then your mailbox may get restricted to webmail only access unless you've subscribed to   TalkTalk Mail Plus to retain the use of a TalkTalk Mail email address.

 

If you have a mail message from TalkTalk about restriction or deletion of your TalkTalk managed email address and mailbox then add your TalkTalk mailbox address to a TalkTalk Consumer home broadband or MailPlus MyAccount to avoid deletion after 180 days. After 60 days the mailbox is restricted to webmail only access.  See below: Email not showing in My Account.

 

You've checked the password is working for the TalkTalk Mail webmail sign in so that's good.

 

Assuming you are a TalkTalk consumer customer and the email address is added to your customer myAccount, the Outlook server host names are correct. But not being authenticated means you may not have saved the new password or Outlook is not set to authenticate the outgoing server.  See below: Upgrade your legacy mail settings.

 

Just in case, prepare for TalkTalk Mail Support by including in your Community Profile:

  • Your name, current home 'phone number. An alternative (mobile preferred) contact number. Full address with postcode (Location)
  • Scroll down to Private notes to add the email address needing recovery, other notes etc
  • After checking and updating, Save changes

Select here: Update your profile

 

 Email not showing in My Account

 About TalkTalk Mail Plus

Upgrade your legacy mail settings

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution