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email support

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E-mails from gmx

TonyS18
First Timer
Private Message

on ‎16-07-2023 11:40 AM

Message 4 of 4

I have suddenly encountered problems with e-mails coming from gmx. A regular contact has had his e-mails to me returned. Similarly other e-mails he has sent to talktalk addresses have been returned. Can anyone help

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3 REPLIES 3

Gondola
Philosopher
Private Message TalkTalk
In response to TonyS18

on ‎17-07-2023 06:59 AM

Message 1 of 4

If it happens again let us know the full bounce back error message.

Gondola Community Star 2017-2024

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TonyS18
First Timer
Private Message

on ‎17-07-2023 06:47 AM

Message 2 of 4

Problem appears to have resolved itself as e- mails now coming through.

Thanks

Gondola
Philosopher
Private Message TalkTalk

‎16-07-2023 02:34 PM - edited ‎16-07-2023 08:09 PM

Message 3 of 4

GMX Mail is advertising supported email run by Ionos.

 

I've had a quick look and all seems normal. What's the full bounceback message received by the originator that cannot get mail delivered to your Inbox? The error code, description and TT code will help to explain why mail is being rejected. Is the originator sending bulk emails to TalkTalk recipients? Maybe the mail is being marked as Spam as not wanted.

 

GMX Support - why are my emails bouncing?

Gondola Community Star 2017-2024

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