Email forbidden access

[Johnw13]

I am currently logged in for my 86 year old father - but he cannot open anything to do with his email account - he has tried all things with myself on the end of the phone via Facetime - but everytime he tries to open the web browser it tells him forbidden access 403 - but i can login from my PC and phone?

[sabelo-TT]

@Johnw13, thank you for allowing me sometime to investigate this matter. I just need to double check on minor things. 

- Is the account holder able to get in touch with us regarding this matter?

- Has there any troubleshooting process done on this matter for example, clearing browser history, try logging in to a different browser. 

Do kindly confirm with feedback once done. 

[sabelo-TT]

Hello there @Johnw13, I have just escalated this matter to a higher team on your behalf and will confirm with feedback with a resolution to you. 🙂 

[Johnw13]

Yes he has an active broadband account with talk talk

[siphosethu-TT]

Hi there @Johnw13, I'm really sorry about this and I will have it looked into for you. I just need you to confirm if they have an active broadband account. Thanks