Email password reset when no access to the email account?

[jazzman3]

I created a talktalk email account when I first joined talktalk, never used the account. I am now trying to set the account up and I have lost my password. Tried password recovery which sends you a link to reset the email to your email account. This seems pointless because I cannot gain access to the email account to do the reset. Or am I missing something?

[Ady-TalkTalk]

Hi Jazzman3, I've sent you a personal message to obtain more information. 

Ady

[Gondola]

Yes you missed setting up password recovery when you created the email mailbox.

I'll let TalkTalk know that you don't have password recovery options. A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

 Alternative mobile contact number. Full address with postcode (in the Location box)

 Scroll down to Private notes to add the email address needing recovery

 Check and Save changes

Select here:  Update your profile

A TalkTalk Support member will reply to this thread and then Community Private Message you to confirm your customer account details and or details related to the original registration of the email address. Also requested will be the alternate email address and mobile number for password recovery Reset details.

When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. Check via the  TalkTalk Mail sign in that you can access the mailbox.