Email stuck in outbox

[Joe12366]

When I send emails from my tiscali account from mail on my laptop it gets stuck in my outbox. This is strange because this account works on my iPad and my other outlook email address works this has been the case for about a week

[Gondola]

Have you now setup your laptop with TalkTalk's recommended settings to use the secure TLS 1.2 encryption required for all outgoing mail?

We do appreciate your time in letting us know. Thank you.

[Gondola]

Hi Joe12366 

If your mail sending ceased from 23rd February then your mailbox has had the outgoing sending blocked on port 25. i.e. you're still using insecure settings and probably the legacy tiscali host names.

When you say mail on your laptop; What's the laptop operating system and what's the email software? What version of Outlook are you using?

We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

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