cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

email support

Ask us about your TalkTalk email account and Webmail.

Emails to tiscali account disappear

Lilybet
First Timer
Private Message TalkTalk
Message 4 of 4

Over the last week I have had several (that I know of) emails that have been either returned as undeliverable or just not arrive. It seems that others are having the same problem. Any suggestions for resolution? 

0 Likes
3 REPLIES 3

Ady-TalkTalk
Support Team
Staff
Private Message
Message 1 of 4

I've just been notified this issue should be resolved now. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


0 Likes

Ady-TalkTalk
Support Team
Staff
Private Message
Message 2 of 4

Hi all, We’re aware that some of our customers are having problems with their Tiscali email service. Tiscali customers are currently unable to receive emails from Gmail. Senders from Gmail are reporting getting the error message 'The MX host does not match any MX allowed by the STS policy'.

This issue only seems to be impacting email clients (outlook for example), customers using our webmail service aren’t reporting issues. 

Our team are working hard to get things back up and running, please check back here for updates.

 

Check the service status board for updates.

 

Ady

 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 3 of 4

Staff will be back after the weekend, @Lilybet to look into what's going on with the emails. 

Gliwmaeden2, a fellow customer.
0 Likes