Error message

[Brian2422]

The provided login data to access e-mail server mail.btinternet.com seems to be wrong. Please correct them.

[Gondola · Accepted solution]

You can delete the secondary email address.

• Sign in to TalkTalk Mail to the primary TalkTalk email account
• Select the cog icon top right (desktop browser mode)
• Select All settings
• Select Accounts in the left side of the modal that opens
• Select the BTInternet account you wish to remove
• Select the X to the right of the account name (the background will go red)
• Confirm deletion

[Brian2422]

Dear Gondola,

Thank you for your reply.

I have now found my old BT Internet details. obscured for customer security

When I go onto the BT Web site it does not recognise these - it does not recognise the BTID i.e. this email address.

Can you not delete this as a secondary account to my TalkTalk account?

Ciao

Brian Tyndall

[Gondola]

You've added a BT Mail email address as a secondary account to your primary TalkTalk Mail mailbox login and the error message indicates that the credentials i.e. the email address and or its password are not accepted by the BT Mail servers.

Have you checked via BT webmail that the address is still active? BT Email Login 

Just recheck the password and Edit on the TalkTalk Mail Accounts settings.