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Failing to receive some emails with tiscali

Louise80
First Timer
Private Message TalkTalk

on ‎09-03-2024 09:46 PM

Message 3 of 3

Similar to others, I've not been receiving some emails on my tiscali account, while some of the same senders emails are getting through. Its very random and odd! I've checked rules etc and they are all ok. The sender even sent me a screenshot of the delivery receipt from my server, yet it never came through to me. 

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2 REPLIES 2

Ady-TalkTalk
Support Team
Staff
Private Message

on ‎11-03-2024 08:39 AM

Message 1 of 3

Hi Louise80, while you're providing the information Gondola asked for please also send me a PM with the sender email addresses. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Gondola
Community Star
Private Message TalkTalk

on ‎09-03-2024 10:21 PM

Message 2 of 3

Please upload the delivery receipt after redaction of personal details.

 

Tell us the sender if it's not specific to the delivery receipt.

 

You indicate there are Rules active and you believe they are ok. Have you disabled all rules to test for receipt?

 

Checked the Trash and Spam folders?

Gondola Community Star 2017-2024

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