Tiscali not receiving from Roundcube Webmail

[GWEDWA]

Hi Support Community

Messages sent from  to *redacted to remove personal details* are not being delivered, and not in Junk Mail, even though Roundcube says "sent successfully" e.g a test message sent at 16:49 today.

The Roundcube Agent claims that all is OK at their end.

Regards

Gruff Edwards

[Thabile-TT]

I'm going to request for some personal information so I will send you a private message. Please respond privately. 

[GWEDWA]

Yes, I normally receive these. I have asked Roundcube about this one, and they say it all went as normal at their end.

[Thabile-TT]

Have you been able to receive emails from this sender in the past?

[GWEDWA]

I first noticed and reported this problem when using MS Outlook on my Windows 7 desktop. Subsequently, as I have already said, I checked that these messages were not appearing on TalkTalk webmail either.

[Thabile-TT]

Let me know how are you accessing your email service. Are you using the TalkTalk webmail ( https://apps.talktalk.co.uk/appsuite) or using an App or Program from your device?

How are you accessing your email?

[GWEDWA]

I am receiving most E-mails, but not ones from  info@dacenvforum.org.uk (RoundCube). Please see my original post.

[Thabile-TT]

@Gliwmaeden2 Thank you for removing this, @GWEDWA Your information has been removed from the public post, please refer to the last question asked so that we can capture the details on the system. 
 

[Gliwmaeden2]

@Thabile-TT, please NEVER ask for the first part of an email address in the public thread, particularly after establishing the @ domain.

Any scammer can put the two together from reading the thread.

The first part should only ever be revealed to staff by PM or in the Private Notes section (part of Personal Information) in the customer's community forum profile details.

[Thabile-TT]

Thanks for the reply. Are you having problems receiving emails from everyone, or just an individual or single domain name (e.g. @gmail.com)?

[GWEDWA]

yes

[Thabile-TT]

Just to confirm are you able to send emails?

[GWEDWA]

XXXXX

REMOVED FOR SECURITY REASONS 

[Thabile-TT]

Now can you please provide the part of your email address that is before the '@' symbol?

[GWEDWA]

tiscali.co.uk 

[Thabile-TT]

Noted, could you please tell me the last part of your email address? This is the section after the @ symbol.

For example it might be talktalk.net or tiscali.co.uk.

[GWEDWA]

It's Windows 7. However please note that I do not see these messages from Roundcube even if I log in to TalkTalk Webmail.

[Thabile-TT]

Can you tell me the version of the operating system on your devices used?

Windows 10 or Latest versions

Windows 8 or older versions

[GWEDWA]

Windows

[Thabile-TT]

Thanks, I need to know the operating system on your PC?

Window or Mac OS

[GWEDWA]

Personal Computer - Desktop