cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

email support

Ask us about your TalkTalk email account and Webmail.

Failure to receive emails, circa 17:00-05:00, 12/12/24-13/12/24

TrevorAtNo16
Team Player
Private Message TalkTalk
Message 1 of 1

My TalkTalk email failure to receive emails from many sources, circa 17:00-05:00, 12/12/24-13/12/24, which prevented some 2 stage verifications as did not receive the verification codes. This included the login to this community and the Dell login,

https://www.dell.com/di/idp/dwa/authorize?response_type=id_token&client_id=657d850a-459b-4b56-ab6d-3...

dci%2ffp%2fdi%2fv3%2ffp%2fsession%2fauthorize%3fclient_id%3daaee5270-1b7b-4bad-b5c7-05216cfff146%26c%3duk%26l%3den%26redirect_uri%3dhttps%253a%252f%252fwww.dell.com%252fen-uk%26ContextId%3d2ad903b4038641fe82ec28ad6cc230ca&tag=cid=aaee5270-1b7b-4bad-b5c7-05216cfff146&state=fp&scope=openid&code_challenge=E9Melhoa2OwvFrEMTJguCHaoeK1t8URWbuGJSstw-cM&code_challenge_method=S256&nonce=069e9249-20f8-4d5e-82c2-098fcfad9cd2&contextid=2ad903b4038641fe82ec28ad6cc230ca&c=uk&l=en

 

I sent some test emails to my TalkTalk mailbox (from Plusnet, gmail, etc) which were not received. I received no messages to indicate that the emails had been blocked but initiated the "Delivery Status Notification" in Thunderbird and got the following and similar responses:

 

- These recipients of your message have been processed by the mail server:
xxxxxxxx@homecall.co.uk; Failed; 5.3.0 (other or undefined mail system status)
Remote MTA mx003.tt.xion.oxcs.net: network error
- SMTP protocol diagnostic: 550 5.7.1 Message rejected per sender's SPF policy - OXSEU001_514 - https://postmaster-oxseu.vadesecure.com/inbound_error_codes/

Shortly after 05:00 I tried the Dell login again, which failed at my first attempt, but was then successful.  The mailbox appears to be working now but I fear that some emails may continue to be blocked and that a recurrence of the issue may occur.

Please raise a ticket on this issue

0 Likes
0 REPLIES 0