Homecall email issues

[caroline3601]

I have an @Homecall.co.uk email. Since yesterday, I have been unable to access emails. It says that I need to sign in again as there was a problem signing it. I haven't changed my password, but it says password incorrect and sign in failed. 

I have spoken to support and I have to wait for a link to reset password which can take 24 hours. Is anyone else having issues? Thanks 

[Billx]

Hi,

Is x@Homecall.co.uk part of the TalkTalk family?

Bill

[Ady-TalkTalk]

Hi caroline3601, the first thing you should do is to reset the mailbox password to one not used before. 

Ady

[KeithFrench]

I have decided to ask one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

[KeithFrench]

This could be an indication of the email server being down. Please, can you confirm if this is a webmail issue or an email client? If the latter, does webmail work OK?