Have you been using Mailplus to pay for it, @AnneA61?
Details of how to cancel it are here:
https://community.talktalk.co.uk/t5/Articles/About-TalkTalk-Mail-Plus/ta-p/2374203
If you can't get that to work, contact Talktalk directly:
03451 720088 or Chat opening hours are listed near the foot of this page. https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529
Or wait for forum staff to advise you when this thread reaches their attention in the queue.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
