Missing Folders

[philipbendle]

Webmail has been 'upgraded' and I find a lot of my folders have disappeared. There are some important documents in there that I need. Has this happened to anyone else and what can be done about it?

[Ady-TalkTalk]

Hi philipbendle, I've asked the migration team leader to take a look at this for you. 

Ady

[philipbendle]

Many thanks Gondola. I'll do all that.

[Gondola]

To prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

 Alternative mobile contact number. Full address with postcode (in the Location box)

 Scroll down to Private notes to add the customer email address and account number

 Check and Save changes

Select here:  Update your profile

I'll ask TalkTalk Support to get the mail migration team to take a look but that will be during next week.

[philipbendle]

Hi Gondola, I did as you said but the folders are still missing.

[Gondola]

Use this button to sign in to TalkTalk Mail migrated mailboxes:

Select here:  Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address, select Continue and enter the password, select Sign in.

The folder view is on the left.  If you see just icons on the left then the full folder view is expanded by selecting the book icon bottom left. 

All folders are migrated including personally created My Folders. Just select the inward facing arrowhead in front of My Folders to expand to show all personal folders. All sub-folders are shown by selecting the inward facing arrowhead.