Outbound email not working

[SteveChasey]

Unable to send mail using Thunderbird (up to date) since Friday.  O/S Win 10 64bit - also up to date.

Tried changing settings to those the suggested but no luck. Receiving OK

[Ady-TalkTalk]

Hi Steve, your mailbox is fully functional. Please let me know if you need more help.

Ady

[Gondola]

What send error message are you seeing?  You can receive mail and I assume that's mail to a TalkTalk email address using the TalkTalk email as Username and with its password?  The outgoing mail must be from the same email address using the TalkTalk email as Username and with its password.

Might be worth checking the Saved login Password for the outgoing SMTP server and removing that to force the entry of the password when sending.

[SteveChasey]

Ady - tried to send an e-mail just now and it's still not operational.  Can you chase please?

Thanks

Steve

[Ady-TalkTalk]

Hi SteveChasey, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

[Gondola]

The secure mail settings are good so I've requested that full access is restored for the email address mailbox in your Community profile Private notes.

TalkTalk Support will respond here and access returned within a couple of days after that. Until then use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

[SteveChasey]

Only use Thunderbird on my Win 10 pc. 

Changed to Port 587, security -  STARTTLS, authentication - normal password, user name  - e-mail address.

Able to automatically log-in to pull down inbound mail, so password must be OK

[Gondola]

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.

TalkTalk Mail webmail is secure by design using an up to date Internet browser.

Select here:  Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

You will be able to get email access restored to email apps or software including mail collection services, passwords will then re-authenticate, so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

Is Thunderbird the only way you access your mailbox? We need to help you find the culprit that's been using insecure settings and that's got the mailbox limited to webmail only access.

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Email account holder name

 Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

 Check and Save changes

Select here:  Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
 TalkTalk Mail Support

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